Customer Experience Associate (Sewickley)

Company: Buck Mason
Location: Los Angeles
Posted on: May 24, 2025

Job Description:

Here at Buck Mason, we're committed to providing our customers with an extraordinary shopping experience from start to finish. As a Customer Experience team member, you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed, and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.You'll work closely with technology, product, retail, and online teams to implement, maintain, and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.Responsibilities

• Serve as the first contact and on-call resource for all customers via phone, email, and live chat.
• Quickly and accurately problem-solve for any customer deliveries, transactions, and experiences that don't go 100% as planned.
• Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customer's needs.
• Use Excel and Google Sheets to track and analyze data for routine problem orders.
• Analyze appropriate metrics for measuring customer experience, engagement, and satisfaction.
• Understand our shipping, fulfillment, and returns procedures from start to finish to help process all customer orders as efficiently as possible.
• Partner with the leadership team to create and execute new policies, procedures, and client retention initiatives.Qualifications
  • Strong leadership, organizational, administrative, and project management skills.
  • A creative problem solver that looks for new solutions versus the status quo.
  • Flexible and resilient, comfortable with ambiguity, and adaptable to fast-changing environments.
  • You're serious about your grammar. The difference between you're and your matters to you.
  • Looking for passionate academics looking to grow with us.What we offer
    • Health, dental & vision insurance.
    • Fitness & wellness benefits.
    • 401k retirement savings plan with company matching.
    • Quarterly clothing allowance.Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard-wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared-down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason's retail footprint extends from sea to sea, through e-commerce and brick-and-mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more.
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Keywords: Buck Mason, Santa Barbara , Customer Experience Associate (Sewickley), Other , Los Angeles, California