Hospital Customer Service Representative

Location: Los Angeles
Posted on: June 23, 2025

Job Description:

Hospital Customer Service Representative 3-6 Month contract in Los Angeles, CA. Opportunity This Jobot Consulting Job is hosted by: Robert Reyes Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $21 - $23 per hour A bit about us: Prestige Hospital System Advancing new knowledge and improving health outcomes through research Why join us? Competitive compensation Medical Insurance Dental Insurance Vision Insurance Life Insurance Flexible Schedule Job Stability Career growth If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you. Job Details Job Details: Join our dynamic team as a Consulting Hospital Customer Service Representative in the Healthcare industry. This role provides a unique opportunity for a seasoned professional with acute inpatient hospital experience to provide high-quality customer service to patients and their families, while also consulting on various hospital procedures and policies. This position requires a strong understanding of UB40, EPIC, and call center customer service operations. If you are detail-oriented, highly organized, and passionate about providing exceptional customer service in a healthcare setting, this could be the perfect role for you. Responsibilities: As a Consulting Hospital Customer Service Representative, you will be responsible for: 1. Providing exceptional customer service to patients and their families, answering questions, and resolving issues in a timely and professional manner. 2. Utilizing your knowledge of UB40 and EPIC to consult on various hospital procedures and policies. 3. Working in a fast-paced call center environment, handling multiple calls and inquiries simultaneously. 4. Assisting patients with the admission and discharge process, explaining policies, procedures, and services in a clear and concise manner. 5. Coordinating with medical staff to ensure patient needs are met and that they are receiving the highest level of care. 6. Maintaining patient confidentiality and adhering to all HIPAA regulations. 7. Contributing to the development and implementation of new customer service protocols and procedures to enhance patient satisfaction. Qualifications: To be considered for the Consulting Hospital Customer Service Representative position, you must possess the following qualifications: 1. A minimum of 5 years of experience in a hospital setting, preferably in an acute inpatient environment. 2. Extensive knowledge of UB40 and EPIC systems. 3. Proven experience in a call center customer service role, with the ability to handle multiple calls and inquiries simultaneously. 4. Exceptional communication skills, both written and verbal, with the ability to explain complex procedures and policies in a clear and concise manner. 5. High level of organization and attention to detail, with the ability to manage multiple tasks and prioritize effectively. 6. Strong understanding of HIPAA regulations and the importance of patient confidentiality. 7. A compassionate and empathetic approach to customer service, with a genuine desire to improve patient satisfaction. 8. A degree in healthcare administration or a related field is preferred. If you meet these qualifications and are passionate about improving patient experiences through exceptional customer service, we encourage you to apply for this exciting opportunity. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Keywords: , Santa Barbara , Hospital Customer Service Representative, Customer Service & Call Center , Los Angeles, California