PlanMember Service Representative - Hiring Recent Graduates for January 2020 - Santa Barbara

Company: PlanMember Financial Corporation
Location: Santa Barbara
Posted on: November 29, 2019

Job Description:

JOB TITLE:------------PlanMember Service RepresentativeSTATUS:----------------Non - ExemptREPORTS TO:------AVP Service CenterDEPARTMENT:----Service Center --JOB SUMMARY:------A unique opportunity for learning the Securities Industry. After successfully completing a two month training program, you will be taking incoming calls from existing clients, place outgoing calls, perform routine follow-up tasks, and provide exceptional service to PlanMember's Clients (PlanMembers) and to PlanMember's Financial Advisors and Financial Centers (Partners). No cold calls! A------------------------------------During this minimum 24 month program, Representatives will participate in the Securities Industry Training ("SIT") program which will prepare them for routine job duties and for passing required licensure exams. Representatives will have the opportunity to advance through several Tiers (Positions) during their tenure in the SIT program and will be required to secure FINRA SIE, Series 6, 63 and 7 Licenses according to a pre-set schedule. Based on proficiencies achieved (Knowledge and Service) Representatives may have the opportunity to secure additional FINRA Licenses such as the Series 65 and/or Series 24.--MAJOR DUTIES AND RESPONSIBILITIES:Tier I: PlanMember Client Service Representative--(Approximately 8 months.)Obtain FINRA SIE, Series 6 license within 4 months of hire & FINRA Series 63 within 6 months of hire. Training for Tier I and Tier II training will be delivered at the same time.--After successful completion of the SIT program, properly answer incoming calls from PlanMember's Clients and process transactions and provide information that relate to client accounts such as:----------------Account Information----------------Account Maintenance----------------Products----------------Retirement Plans----------------Distributions----------------Loans----------------NIGO Applications (outbound calling)----------------Update call log to ensure timing standards are met----------------Web Support----------------Transfer Out Questions----------------Mailings and Literature----------------Transfer In Questions----------------Process return mail----------------Prepare service and research requests----------------Auditing--Tier II: Advisor Service Representative--(Approximately 4 months.)Obtain FINRA Series 7 license by 16 months of hireMovement into Tier II will be based on competency-based testing and business needs. Continue to answer incoming Client calls (volume dependent) with the addition of answering inbound calls from Advisors and Partners. Address questions and process transactions as outlined in Tier 1 above with the addition of the following:----------------Commission Questions----------------New Business Questions--Tier III: Senior Advisor Service Representative and Relationship Manager*Pershing, Preference, Fidelity, Folio and TD Ameritrade (Approximately 12 months.)--In addition to Tier I and II responsibilities, answer incoming calls from Advisors and Financial Centers related to:----------------Transaction processing----------------Account ServicingBuild a strong platform knowledge (NetX360, Save Daily, Fidelity)Communicate training and coaching needs to Director and AVPPotential for projects outside Service Center*Relationship Manager - Financial Center (Assigned based on proficiency)----------------------to improve company's service relationships and efforts with Partners (Advisors and Financial Centers) through the facilitation of outstanding service, communication and support such that the business maximizes the value of its relationships and maintains a good reputation overall.----------------Survey Financial Advisors/Financial Centers; maintain and report results quarterly--Advisor on House "Orphaned" Accounts (Assigned based on desire and proficiency)Service Existing House "Orphaned" AccountsMaintain call contact reportADDITIONAL OPPORTUNITIES: Representatives on track with time commitments and excelling in their current position will be offered the following opportunities.----------Subject Matter Expert: (SME) to become an SME in a variety of topics, assuming responsibility for maintaining and updating content on the topic and assisting with teaching and coaching new employees.----------PlanMember EDGE Program: to apply for participation in the EDGE Program, to develop and grow talents outside of the SIT Program.--INTERNAL RELATIONSHIPS:----------------Reports to Service Center Supervisor and AVP Service Center----------------Indirect report to Trading Platform Supervisor and Director of Trading Platforms----------------Communicates and Interacts with Internal Departments--EXTERNAL RELATIONSHIPS:----------------PlanMember's (Clients)----------------Advisors (Partners)----------------Financial Centers (Partners)----------------Outside Fund Companies----------------Third Party Administrators (TPA's)--JOB REQUIREMENTS:----------------4 year college degree (any major) or 4 years equivalent work experience----------------Obtain FINRA Series 6 within 4 months of hire; 63 licenses within 6 months of hire & Series 7 by 16 months of hire----------------Strong listening skills (Attentive, Active and Objective)----------------Clear, articulate verbal communication----------------Maintain composure under stress----------------Ability to ask probing questions in a polite and professional manner----------------Proficient in Microsoft Word, Excel----------------Ability to learn and proficiently use internal computer systems and all related Service Center software and technical tools----------------Ability to research and analyze information----------------Detail Oriented----------------Accountable/Reliable----------------Service Oriented (positive, empathetic, patient and solution focused)----------------Self-motivated----------------Professional; handle tasks with competence, confidence and efficiency----------------Ability to multi-task without errors----------------Team Player; ability to relate to others in a respectful, cooperative manner----------------Support client retention program----------------Respond to complex customer inquiries with poise and confidence

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