Guest Communications Agent
Company: Hotel Californian
Location: Summerland
Posted on: January 23, 2023
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Job Description:
Hotel Californian fosters a creative, entrepreneurial, and
energetic work environment. We value passionate people who love to
be challenged and desire the freedom to contribute to the overall
success of the hotel. We strive to create a workplace culture that
values family, work-life balance, and community. We help develop
our teams and provide support for them to grow their careers with
our organization. Our Talent is proud to work here.
Hotel Californian fosters a creative, entrepreneurial, and
energetic work environment. We value passionate people who love to
be challenged and desire the freedom to contribute to the overall
success of the hotel. We strive to create a work place culture that
values family, work-life balance, and community. We help develop
our teams and provide support for them to grow their careers with
our organization. Our talent is proud to work here.
JOB SUMMARY:
The Guest Communications Agent is responsible for answering and
extending all incoming calls courteously and efficiently and
perform other essential PBX/Telecommunications duties. To maintain
a high standard of service and hospitality always, while assuring
all aspects of communications are successfully operating for our
guest and talent during routine business operations and emergencies
situations.
JOB RESPONSIBILITIES:
Answer all incoming phone calls to the hotel using the proper
protocol, greetings and closings as determined by management.
Take requests from guests or transfer to the appropriate department
and assuring requests for maintenance or repairs are logged
correctly and promptly including following up with the guest
regarding all concerns when applicable.
Ability to take complete and correct messages and relay them as
quickly and efficiently as possible to guests and various resort
personnel.
Demonstrate current knowledge of all key personnel and departmental
functions of the resort.
Assist guests with telephone dialing instructions including, room
to room, local, long distance and/or international dialing using
correct protocol.
Correctly and accurately log all wake-up calls. Perform wake-up
calls promptly and on time using appropriate greeting as determined
by management.
Takes requests for wake-up calls and follows through to ensure
guests receive their wake-up call at the requested time.
Performs functions of a concierge, their duties and requests, via
telephone.
May perform duties of Front Office Agent or Reservation Agent as
needed.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required:
Must be able to speak, read, write and understand English.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills
High school or equivalent education preferred.
Prior luxury hospitality experience preferred but not required
Ability to multitask between different computer systems.
QUALIFICATIONS:
Ability to perform essential job duties with or without reasonable
accommodation and without posing a direct threat to the safety or
health of employee or others. To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed above are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Foley Entertainment Group, LLC. is an equal employment/affirmative
action employer. If you need accommodation for any part of the
employment process because of a disability, please send an e-mail
to ...@vegasgoldenknights.com to let us know the nature of your
request. This employer participates in E-Verify
EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities. The contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. Associated topics:
answer, call, call center, customer, customer care, customer
service, phone call, service call, support specialist, trouble
resolution
Keywords: Hotel Californian, Santa Barbara , Guest Communications Agent, Sales , Summerland, California
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