Guest Communications Agent

Company: Hotel Californian
Location: Summerland
Posted on: January 23, 2023

Job Description:

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a work place culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our talent is proud to work here.

JOB SUMMARY:

The Guest Communications Agent is responsible for answering and extending all incoming calls courteously and efficiently and perform other essential PBX/Telecommunications duties. To maintain a high standard of service and hospitality always, while assuring all aspects of communications are successfully operating for our guest and talent during routine business operations and emergencies situations.

JOB RESPONSIBILITIES:

Answer all incoming phone calls to the hotel using the proper protocol, greetings and closings as determined by management.

Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.

Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.

Demonstrate current knowledge of all key personnel and departmental functions of the resort.

Assist guests with telephone dialing instructions including, room to room, local, long distance and/or international dialing using correct protocol.

Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.

Performs functions of a concierge, their duties and requests, via telephone.

May perform duties of Front Office Agent or Reservation Agent as needed.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Must be able to speak, read, write and understand English.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills

High school or equivalent education preferred.

Prior luxury hospitality experience preferred but not required

Ability to multitask between different computer systems.

QUALIFICATIONS:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ...@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Associated topics: answer, call, call center, customer, customer care, customer service, phone call, service call, support specialist, trouble resolution

Keywords: Hotel Californian, Santa Barbara , Guest Communications Agent, Sales , Summerland, California