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Night Audit Agent - Quality Inn Santa Barbara

Company: Palisociety
Location: Santa Barbara
Posted on: November 27, 2022

Job Description:

NIGHT AUDIT AGENT - QUALITY INN SANTA BARBARAWHO WILL LOVE THIS POSITION?An individual who likes working overnight and enjoys ensuring the safety of the property and guestsAn experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodatedAn individual who is independent, self-driven and a problem solverPOSITION PROFILE:The Night Agent is responsible for completing the night audit and overseeing the nightly operations of the front office and night audit staff. This position is the contact point for guests and other hotel departments during the "graveyard" shift.ESSENTIAL FUNCTIONS:Liaise and communicate positively with guests, colleagues, and vendorsStrengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offeredExecute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standardsExecute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standardsExecute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performanceInputs and receives resident information into Opera and other interfaces as requiredExecute all cashiering processes, inclusive of posting charges to accounts in OperaWork cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patronsEnforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel managementComply with company and departmental rules and regulations at the hotelMaintain a professional, neat and well-groomed appearance adhering to hotel grooming standardsPerform any other reasonable duties as required by managementReconcile and complete all daily front desk agent workBalance room posts and close dayRun accounts receivable reportsProvide next day reports for hotelAddress complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department managerInvestigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessaryCommunicate all GST complaints and issues to the General Manager and/or SupervisorConduct multiple property safety and security walks-through.In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.Perform any other reasonable duties as required by management.REQUIREMENTS:Skills/Knowledge Required:Must possess a positive attitudeMust be energetic and outgoingMust be service orientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest's service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataPalisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.REQUIREMENTSFlexible schedule- must be available to work a variety of shiftsMust be able to stand for long periods of time and push, pull or lift up to 25 lbs.Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingAbout Quality Inn By Choice Hotel Brand HotelsQuality Inn is a brand under the Choice Hotel groups that caters accommodation and lodging services for the midscale segment of the hotel industry. Considered as one of the leaders in this niche, the brand started in 1939, an informal group of seven hotels that aimed to provide quality standards and operating practices for the hotel industry market.As the group grew and innovated the hotel industry, Quality Inn was introduced in 1981 together with three other distinctive brands under the Choice Hotel group. Quality Royale, the group's luxury brand, Quality inn, as the moderately-priced under the 3-star market and Comfort Inn for budget conscious guests. In 2017, Quality Inn celebrated its 1,500th hotel opening in Williston, North Dakota and for being the world's largest midscale hotel brand in the industry. In 2018, Quality Inn added more hotels under its brand name in the 3-star category, more than any other hotel brands ever did in the globe

Keywords: Palisociety, Santa Barbara , Night Audit Agent - Quality Inn Santa Barbara, Sales , Santa Barbara, California

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