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Front Desk Agent - Palihouse Santa Barbara

Company: Palisociety
Location: Santa Barbara
Posted on: November 24, 2022

Job Description:



An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
An individual who is independent, self-driven and a problem solver


Competitive wages
Referral bonus program
401(k) retirement plan
Medical, dental, and vision insurance
Employee assistance program
Employee discounts at our Hotels and Restaurants nationwide
Progressively increasing paid vacation plan
Sick pay
Holiday pay
Professional development and career advancement opportunities
Endless smiles and positive energy!


The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.


Liaise and communicate positively with guests, colleagues, and vendors
Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
Inputs and receives resident information into Opera and other interfaces as required
Execute all cashiering processes, inclusive of posting charges to accounts in Opera
Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
Comply with company and departmental rules and regulations at the hotel
Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
Communicate all GST complaints and issues to the Housemaster and/or Supervisor
Conduct multiple property safety and security walks-through
In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.
Perform any other reasonable duties as required by management


Skills/Knowledge Required:

Must possess a positive attitude
Must be energetic and outgoing
Must be service oriented
Must be a team player
Must be able to multi-task
Must possess excellent interpersonal, analytical, and organizational skills
Must have knowledge of basic arithmetic
Must have the ability to input data and access information on the computer
Fluency in English both verbally and non-verbally
Provide legible communication and directions
Ability to input and access information in the property management system/computers/point of sales system
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest's service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data

Qualification Standards:

Experience: Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

Paligroup Management is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Flexible schedule- must be available to work a variety of shifts
Must be able to stand for long periods of time
Must be able to push, pull or lift up to 25 lbs


Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of-a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers: Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection. Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde - Nast Traveler's Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine. We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit or follow @palisociety

For more information, visit or follow @arrivehotels%2093256%

Keywords: Palisociety, Santa Barbara , Front Desk Agent - Palihouse Santa Barbara, Sales , Santa Barbara, California

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