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OEM Sales Coordinator

Company: Thorlabs
Location: Santa Barbara
Posted on: September 19, 2022

Job Description:

The position is responsible for providing full administrative and sales support to the Thorlabs OEM Team and external OEM customers. To be successful in this role the OEM Sales Coordinator is highly process oriented and able to quickly evaluate a variety of situations to make decision that are best in line with providing world class customer service. The Sales Coordinator plays a critical role as part of a team selling structure working closely with sales engineers, project engineers and project managers, as well as internal business units, to represent the capabilities of Thorlabs manufacturing while ensuring a low friction customer experience. This position will be based out of the candidates home office in the San Francisco Bay area, however the position will report into Corporate Headquarters in Newton, NJ.

Essential Job Functions include the following, but are not limited to:

Customer Order entry and Processing for Thorlabs OEM customers
Works with internal teams to ensure customer order fulfillment is on time and to the customer expectations
Mange key relationships with Thorlabs OEM customers to support their sales and purchasing needs
Executing various administrative tasks related to supporting the operations and sales department, including reports, customer management using a variety of software tools including Microsoft Dynamic ERP System, CRM, MS Office programs to include but not limited to Excel, Word, and Power Point.
Serve as point of contact between Corporate Accounting and Sales Department
Maintain office files and databases



Minimum 2 years of experience in a similar and progressive position preferred. Must have good understanding of Microsoft product suite including Excel and Microsoft Outlook. Preference for ability to use intermediate functions in Excel, including generating tables, graphs and interacting with large data sets.


High School Diploma required, strong preference for Associates or Bachelors degree

Specialized Knowledge and Skills:

Demonstrated experience in Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, Power Point) and communication tools
Ability to read and interpret documents such as procedures manuals, routine reports and various correspondences. Preferred experience working in a MRP System
Strong communication skills.
Demonstrated experience in a customer centric environment
Demonstrated ability to work in a team environment and comply with high quality standards
Strong ability to shift from one task to another to address changing production priorities

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Keywords: Thorlabs, Santa Barbara , OEM Sales Coordinator, Sales , Santa Barbara, California

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