Spa Desk Agent (full-time)
Location: Santa Barbara
Posted on: January 15, 2022
El Encanto, A Belmond Hotel, has been meticulously restored to
capture all the romance and glamour that endeared it to both the
local Santa Barbara community and visitors alike. Ninety-two
quintessential, California-styled suites and bungalows dot the
lush, terraced grounds featuring seven-acres of gloriously
landscaped gardens with sweeping views of Santa Barbara and the
Pacific Ocean. Original architectural features have been lovingly
restored, including the historic, trellis-lined Arbor and Lily
Pond. Modern additions to the expansive outdoor zero-edge pool and
a new beautifully appointed boutique spa enhance the journey for
today's luxury-seeking guest.
We are seeking an engaging Spa Desk Agent to be responsible for the
welcoming and departing of the Spa guest in a courteous and
efficient manner. Book Spa services and process all payments
according to establish Spa procedures. Provide information to any
guest or visitor inquiry. Cover spa attendant duties while they are
on break. Coordinate therapists and become the "quarterback of the
spa" during busy weekends and group-booked days.
Requires previous related experience, preferably in a luxury hotel
setting. The successful candidate must be a polished communicator
possessing fluency in English; any foreign language fluency such as
Spanish, French, Japanese or German is a plus. Also required is the
ability to provide legible communication and directions; strong
attention to detail; and the ability to work well under pressure
for appointments, walk-ins, or departures within any given period
of time. Computer experience with spa software is a plus.
El Encanto offers a full array of benefits, including medical,
dental and vision coverage. In addition, the company pays for basic
life and AD&D as well as short term disability. Team members
can choose additional coverage to include voluntary life/AD&D,
spouse life/AD&D, dependent life, critical care, hospital
indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with
Company matching, and an employee assistance program. Team members
enjoy free cafeteria meals and discounts on food and beverage, spa
treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation
for team members while on leisure travel outside their region at
any Belmond hotel and resort. It also offers food and beverage at a
discounted rate. In addition to the complimentary offerings,
discounted rates are available for safaris, trains and cruises.
Keywords: Belmond, Santa Barbara , Spa Desk Agent (full-time), Sales , Santa Barbara, California
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