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Spa Desk Agent (full-time)

Company: Belmond
Location: Santa Barbara
Posted on: January 15, 2022

Job Description:

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest.

We are seeking an engaging Spa Desk Agent to be responsible for the welcoming and departing of the Spa guest in a courteous and efficient manner. Book Spa services and process all payments according to establish Spa procedures. Provide information to any guest or visitor inquiry. Cover spa attendant duties while they are on break. Coordinate therapists and become the "quarterback of the spa" during busy weekends and group-booked days.


Requires previous related experience, preferably in a luxury hotel setting. The successful candidate must be a polished communicator possessing fluency in English; any foreign language fluency such as Spanish, French, Japanese or German is a plus. Also required is the ability to provide legible communication and directions; strong attention to detail; and the ability to work well under pressure for appointments, walk-ins, or departures within any given period of time. Computer experience with spa software is a plus.


El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Keywords: Belmond, Santa Barbara , Spa Desk Agent (full-time), Sales , Santa Barbara, California

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