LEAD - Geek Squad Home Theater Agent (GOLETA) 1391
Company: Best Buy
Location: Santa Barbara
Posted on: September 3, 2020
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Job Description:
Job Description: The Geek Squad Home Theater Agent, travels via
a company owned vehicle (Geekmobile) from the precinct to our
client's home and assist with the delivery, installation, repair,
and haul away of home theater technology products and equipment.
They provide our clients service that exceeds expectations by
handling appointments with care, asking the right questions to
enhance the client experience, and providing prompt follow up of
recommendations as well as solutions. Geek Squad Home Theater
experts, are responsible for completing fulfillment of
intermediately complete work, while managing inventory and vehicle
maintenance for our Geekmobiles in partnership with other Agents.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs. Key Responsibilities * Helps drive a positive
customer experience by building relationships, exhibiting empathy,
and providing solutions for their needs. * Performs a variety of
fulfillment duties for clients in their homes including delivery,
installation and networking with a primary focus on Home Theater
technology. * Phone and in-person contacts with clients to reveal
diagnostic discoveries and make recommendations for protecting and
defending client devices. * Provides timely updates to the client
and store precincts. * Manages inventory and Geekmobile
maintenance. * Provides feedback and training to store teams and
assists in store stock repairs. * Supports Geek Squad efforts to
protect the world, one device at a time. Basic Qualifications *
Experience actively using and learning about home theater products
* 6 months experience delivering, integrating and/or repairing
consumer electronic products * 1 year experience in a customer
service or in-home experience environment * 1 year experience in an
electronics industry * Ability to work a flexible schedule
inclusive of holidays, nights and weekends * Maintain a clean
driving record and hold state/local licensing as required * Be able
to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of
a team, with or without accommodation * Be 21 years of age
Keywords: Best Buy, Santa Barbara , LEAD - Geek Squad Home Theater Agent (GOLETA) 1391, Sales , Santa Barbara, California
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