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Sales & Customer Service Representative

Company: Santa Barbara Infrared Inc
Location: Santa Barbara
Posted on: January 15, 2020

Job Description:

Santa Barbara Infrared, Inc. is currently recruiting for the position of Sales & Customer Service Representative. The Sales & Customer Service Representative position will be responsible for supporting the SBIR sales team with daily quote opportunities and customer service issues via email and phone support.

Santa Barbara Infrared, Inc. (SBIR) is a very successful, fast-paced subsidiary of HEICO Corporation, (NYSE: HEI, HEI.A). For more than 50 years, HEICO has thrived by serving segments of the aerospace, defense, and electronics industries by providing innovative and cost-saving products and services. Forbes Magazine has ranked HEICO as one of the 200 'Best Small Companies' and 200 'Hot Shot Stocks'.

Santa Barbara Infrared, Inc. designs and manufactures the most technologically advanced Infrared (IR) and Electro-Optical (E-O) test instrumentation. SBIR's broad line of innovative products support testing of military and commercial sensor systems for world-wide use in laboratory, production, depot and field test applications. SBIR's high-energy, dynamic culture focuses our Team Members' on providing quality products and services to our customers. We provide highly integrated, well-engineered, cost effective hardware and software solutions to the E-O community. In doing so, SBIR has become the preferred supplier to major domestic and international manufacturers of commercial and military E-O sensors and systems.

Sales & Customer Service Responsibilities:

* Support preparation of standard product quotations and proposals in response to customer requests
* Support repairs team including:

* Support of service/repair related tasks such as technical inquiries, costing and submitting quotes, contractual concerns and delivery problems
* Learn and help maintain Goldmine customer database including:

* Adding and updating customer records
* Scheduling follow-up calls
* Adding notes to customer records after finishing phone calls
* Support and create sales presentations in PowerPoint

* Support SBIR tradeshow efforts including registration, booth layout/design, hardware requirements for demo, paper/presentation organization, shipping logistics, support in organizing dinners for sales members with clients and more

* Track and follow-up on existing submitted quotations with customers
* Follow-up with customers after a product is delivered
* Other sales related administrative tasks as they arise


* Successful completion of a Bachelor's degree (BA) or an Associate's degree (A.A.) and 5+ years of relevant sales experience
* Technical engineering degree preferred but not required
* Marketing and/or graphic design experience preferred but not required
* Ability to read, analyze and interpret general business periodicals related to our industry to find new sales opportunities
* Ability to calculate standard math equations including discounts, commissions, interest, percentages, volumes, circumferences etc. and a grasp on basic algebra and geometry
* Strong reasoning ability to define a problem, collect pertinent data and help draw valid conclusions to find a solution to a customer's problem
* Strong aptitude in MS Office Suite
* Ability to create, compose and edit written material(s) and presentations
* Strong interpersonal and communication skills
* Ability to work well independently while managing various tasks simultaneously and when assigned a task, able to meet requested deadlines

Due to US Export Control Regulations compliance, eligible candidates MUST be a US citizen, permanent resident or a person who has been granted asylum; proper documentation required. Pre-employment verifications: must pass background, reference and ITAR/EAR checks in addition to a pre-employment drug screen.

This position offers many benefits: medical, dental, vision, 401(k), PTO, HSA, FSA, alternate work week schedule, LTD, life insurance and much more.

EOE Male/Female/Veteran/Disabled

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Santa Barbara Infrared Inc, Santa Barbara , Sales & Customer Service Representative, Sales , Santa Barbara, California

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