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IT Technical Support Technician

Company: Pacific Design Technologies, Inc.
Location: Santa Barbara
Posted on: July 6, 2019

Job Description:

SUMMARY: The technical support technician is accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. ESSENTIAL DUTIES include the following: --- Essential Functions --- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. --- Assure continuity of the computer system for all system users. --- Research software products and applicability to organizational environment. --- Install selected software and hardware products. --- Repair hardware as necessary and work closely with service vendors to ensure continuity of service. --- Stay abreast of the latest developments in MIS technology. --- Be "on-call" for all periods as assigned by manager. --- Provide technical assistance and advice to users as needed. --- Recommend changes in software and hardware to improve computer capabilities. --- Assist in implementing practices POSITION CRITERIA Education and Experience: Any combination equivalent to Bachelor's degree in computer science, management information systems, engineering or related field and two to four years increasingly responsible directly related paid experience. Knowledge and skills: --- Problem-solving and good analytical skills --- Communication, teamwork and negotiation skills --- Familiarity with the main data manipulation languages and the principles of database design --- The ability to work to tight deadlines under pressure --- Good organizational skills --- Flexibility and adaptability --- The ability to create and maintain strong working relationships with colleagues and customers --- Business awareness and understanding of business requirements of IT --- A willingness to keep up to date with developments in new technology --- A commitment to continuing professional development (CPD) --- An understanding of information legislation, such as the Data Protection Act. --- Knowledge of Lean Manufacturing Principles - Identifying and eliminating waste from business processes, bringing improvements in quality, cost and delivery Ability to: analyze and resolve user needs and problems; interpret and apply information from technical manuals; communicate on technical issues with individuals with varying degrees of computer familiarity; instruct others in the use of computerized information systems.; plan, organize, and prioritize the work of self and others. License, Certification, or Preferred Qualifications: --- Certifications (MCSE, MCDBA, MCSA, CCNA, CCNP. Microsoft Access training and certifications, etc. desired), and/or Relevant work experience in field Physical Demands & Work Environment: --- Requires the ability to access all areas of the facility. --- While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. Tools Used: --- Personal computer and software (Word, Excel, Outlook, Access, PowerPoint, Visio) --- Standard office equipment; telephone, copier, facsimile machine, calculator, and others as required. --- General computer knowledge --- Servers, workstations, network switches, firewall, wireless routers --- Must be familiar with Microsoft Exchange, Microsoft Windows Server 2000/2003, Windows 2000/XP COMMENTS: Overtime and time pressure are common during peak periods. Interested applicants should apply by sending cover letter, resume and salary requirements. We look forward to hearing from qualified applicants.

Keywords: Pacific Design Technologies, Inc., Santa Barbara , IT Technical Support Technician, Professions , Santa Barbara, California

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