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PeopleSoft/Kronos Support Analyst

Company: University of California - Santa Barbara
Location: Santa Barbara
Posted on: May 19, 2019

Job Description:

Job Number
20190185

Number of Hires
Single Hire

Job Open Date
04-11-2019

Job Close Date
Open Until Filled

Primary Consideration Date for Open Until Filled
04-25-2019

Additional Deadline Information


Title Code
7583

Payroll Title Name
Business Systems Analyst 2

Working Title Name
PeopleSoft/Kronos Support Analyst

Department Profile (Specific Information about department/program):


Department Code-Name
ITSS-Enterprise Technology Support Svs

End Date/Contingencies for Grant Funding


FOC (Federal Occupation Code) Sub-Code
BD-Fiscal, Management and Staff Services

FOC (Federal Occupation Code)
B-Professionals

Advertised Range Min (full time equivalent)

A little help* Go to Salary Scales 27.17

Advertised Range Max (full time equivalent)
34.72

Advertised Range Rate Type
Hourly

Other Advertised Salary Range Comments
$27.17-$34.72/hr.

Percentage of full-time
100.00

Days
Monday - Friday

Hours
8:00am - 5:00pm

Appointment Type

A little help with Contracts* Go to Employment Agreements Career

Limited Appointment End Date

A little help* Go to General Information on Limited Appointments

Is this a NEW CAREER position*
Yes

Summary of Job Duties
(Note: This summary will be used for keyword search) PeopleSoft/Kronos Support Analyst
Under the direction of the Functional Services Supervisor, the PeopleSoft/Kronos Support Analyst serves as a campus customer support contact for UCPath including Kronos, PeopleSoft, and other related UCPath applications and business processes.

The Support Analyst provides technical assistance for incoming queries and issues related to UCPath, and both technical and functional assistance for incoming queries and issues related to Kronos. The Support Analyst reviews, analyzes, and evaluates business processes, user needs, and technology opportunities and limitations, in order to provide solutions or engage the appropriate service provider.

Minimum Requirements
Bachelor's Degree or equivalent combination of education and experience.
Knowledge of business and process analysis functions.
Ability to analyze processes and issues, information flow, and architecture.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Ability to capture and learn new concepts quickly.
Strong client-facing customer service and communication skills.
Strong verbal, written communication, and presentation skills; to interpret and communicate complex information in a clear and concise manner.
Attention to detail and accuracy; organizational and time management skills.
Ability to prioritize, meet deadlines, and be confidential.
Ability to work independently, as well as collaborate with and participate on multi-disciplinary teams.
Proven working experience in providing help desk support and training to end users.
Proficient with Microsoft Office Suite: Visio, Project, Excel, Word, and PowerPoint.

Desirable Requirements
Advanced troubleshooting and multi-tasking skills
Advanced technical knowledge of Kronos (Time and Attendance software) and/or equivalent experience in related area
Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills
Knowledge of ITIL practices
Background in HCM and Payroll processes/systems
Background in UCSB Payroll or Personnel
Experience providing remote support to end users

Special Conditions of Employment

A little help* Go to Driver's License Requirements or Background Check Guidelines Satisfactory criminal history background check

Other Special Conditions of Employment
Must be legally authorized to work in the United States without the need for employer sponsorship currently or in the future.

Other Recruitment Notes


Optional Applicant Documents
Other Document (1)
Other Document (2)
Other Document (3)

Required Applicant Documents
Resume
Cover Letter

JOB DESCRIPTION

FLSA Exemption Status

A little help* Go to Exempt vs. Non-Exempt Employees Non-exempt

CBU (Collective Bargaining Unit)
99 - Non-Represented (PPSM)

ERC (Employee Relations Code)
E

Grade Type
PSS

Grade Type
Information Technology

Grade Type
Business Systems Analysis

Grade Type
Intermediate

Grade Type
P2

Grade
20

End Date for Other Appointment Type (e.g., Contract or 18-month Career)


Provision Number
40066488

Type of Supervision Received

A little help* Go to Degree of Supervision General supervision

Knowledge, Skills and Abilities
Bachelor's Degree or equivalent combination of education and experience.
Knowledge of business and process analysis functions.
Ability to analyze processes and issues, information flow, and architecture.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Ability to capture and learn new concepts quickly.
Strong client-facing customer service and communication skills.
Strong verbal, written communication, and presentation skills; to interpret and communicate complex information in a clear and concise manner.
Attention to detail and accuracy; organizational and time management skills.
Ability to prioritize, meet deadlines, and be confidential.
Ability to work independently, as well as collaborate with and participate on multi-disciplinary teams.
Proven working experience in providing help desk support and training to end users.
Proficient with Microsoft Office Suite: Visio, Project, Excel, Word, and PowerPoint.

Desirable Requirements:
Advanced troubleshooting and multi-tasking skills
Advanced technical knowledge of Kronos (Time and Attendance software) and/or equivalent experience in related area
Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills
Knowledge of ITIL practices
Background in HCM and Payroll processes/systems
Background in UCSB Payroll or Personnel
Experience providing remote support to end users

PHYSICAL REQUIREMENTS

Continuously=Activity occurs 66%
Frequently=Activity occurs 33% to 66%
Occasionally=Activity occurs Not Applicable=Activity does not exist

Stand
CONTIN.

Walk
CONTIN.

Sit
OCCAS.

Bend
OCCAS.

Crouch/Squat
OCCAS.

Kneel/Crawl
OCCAS.

Climb
OCCAS.

Reach above shoulder level
OCCAS.

Use keyboard/mouse
CONTIN.

Hand Activities: Fine dexterity
CONTIN.

Hand Activities: Hand twisting
FREQ.

Hand Activities: Simple grasping
FREQ.

Hand Activities: Power grasping
OCCAS.

Other (please specify activity)


Frequency of Other Activity
N/A

Lifting Activities: Light lifting (
FREQ.

Lifting Activities: Moderate lifting (20-50 lbs)
OCCAS.

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: University of California - Santa Barbara, Santa Barbara , PeopleSoft/Kronos Support Analyst, Professions , Santa Barbara, California

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