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Production Support Engineer

Company: Invoca
Location: Santa Barbara
Posted on: November 28, 2018

Job Description:

Company Description null Job Description Invoca offers an unusually valuable engineering experience. You will be part of a team of world-class Engineers supporting our production application. Our team is committed to upholding high standards via modern methodologies of agile software development, test-driven development, and DevOps. What you will do: You will provide critical issue support to our Technical Success team to help identify and remediate complex technical issues within our production platform You will perform deep dive analysis of problems within the code to identify, report, and resolve bugs in an expedient fashion You will work with the development team to build on automation and tooling that empowers others to self-service support functions of their jobs Qualifications What we are looking for: A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. 1 years of Ruby on Rails development experience Intermediate SQL database experience Comfort working in a customer facing role that relies heavily on detailed and regular updates to ongoing issues Additional Information What is the team like? Youll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between. We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other. Learn more about the Invoca development team on our blog at medium.com/invoca-engineering-blog and check out our open source projects at github.com/Invoca. What does Invoca do? Invocas call tracking and analytics platform helps marketers get conversion reporting and campaign attribution from inbound phone calls. Powered by award-winning AI, Invoca allows marketers to dramatically improve their advertising return on investment by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns. With Fortune 500 customers in telecommunications, financial services, insurance, healthcare, and home services, Invocas platform integrates with the leading marketing technology platforms such as Google Marketing Platform, Facebook, Adobe Experience Cloud, and Salesforce. Invoca has raised over $60M from Accel Partners, Upfront Ventures, Morgan Stanley Alternative Investment Partners, Salesforce Ventures, and Rincon Venture Partners. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To all recruitment agencies not contractually engaged with Invoca: Invoca does not accept agency resumes. Please do not forward resumes to our jobs alias, Invoca employees or any other company location. Invoca is not responsible for any fees related to unsolicited resumes

Keywords: Invoca, Santa Barbara , Production Support Engineer, Professions , Santa Barbara, California

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