IT End User Support Technician
Company: HCL America Inc.
Location: Santa Barbara
Posted on: February 21, 2021
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Job Description:
GENERAL REQUIREMENTAs a member of the End User Support team, the
incumbent, with a minimum of 5 years technical experience is
customer service oriented and provides timely and high quality
technical support to customers. A Technical Certification
(Microsoft/HP/Dell) and Strong understanding of Client based
Operating Systems would be an added advantage on this
role.RESPONSIBILITIES:Operational Responsibilities: Provide
customer facing end-user support that includes -Break-fix support
for Laptop, desktop, tablets and associated hardware
peripherals-IMAC support including large scale/bulk office
moves/re-stack activities (all moves)-Support for Operating System,
base load software, MS Office suite and other business application
-Support for the Imaging devices (print/scan/copy/fax) that
includes printers and MFDs-Access related issues with smart card,
password and security, application configuration and
troubleshooting, and general inquiries-Support for the Mobility
devices (IOS/iPhone/IPads)-VIP and home-based office (HBO) user
support Manage the ticket queue in remedy system and ensure they
are resolved and closed within the defined service level
maintenance Respond to end-user requests for updates on ticket
status and promptly follow up as needed. Coordinate with vendors
for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement) Perform managed print service
invoicing/meter read/polling report verification Perform end-user
support related security and controls and compliance related tasks
such as access reviews, risk assessments, controls verifications,
facility inspections, maintenance of verification logs Coordinate
with Level 3 support groups and project teams for service delivery
enhancements, maintenance and upgrades. Provide IT support for
on-site or off-site events and meetings including site setup,
coordination with venue IT/AV contacts and stand-by support Provide
IT support for disaster recovery and emergency response activities
in the event of emergency situations at local sites. Provide
On-call support if required outside business hours on a rotational
basisHealth and Safety Responsibilities: Take every reasonable
precaution to protect the health and safety of fellow employees,
themselves and any other person at or in the vicinity of a work
site; as well as, cooperate with all persons involved to that end
Read, understand and comply with the company s safety policies,
rules, procedures and practices Notify management of any unsafe or
harmful acts or conditions that may impact health, safety or the
environment Promptly report to management all incidents, including
injuries, illnesses and near misses Observe general principles of
incident prevention and participate in the requirements of the
safety program Use devices and wear PPE as per regulatory
requirements and HCL s standards Refrain from causing or
participating in harassment or violence Operate, use or maintain
all tools and equipment in accordance with established or accepted
procedures and practices When performing work on behalf of HCL on a
client s work site, abide by the policies, rules, and procedures
that are stipulated within the client s safety program Cooperate
with any person exercising a duty imposed by the provincial OHS
Act, Regulations or Code Comply with the provincial OHS Act,
Regulations and Code Set an example for good safety conduct
Candidate must be authorized to work in the U.S. We are unable to
sponsor work visas at this time. About HCL HCL Technologies (HCL)
empowers global enterprises with technology for the next decade
today. HCL s Mode 1-2-3 strategy, through its deep-domain industry
expertise, customer-centricity and entrepreneurial culture of
ideapreneurship enables businesses to transform into next-gen
enterprises.HCL offers its services and products through three
lines of business - IT and Business Services (ITBS), Engineering
and R&D Services (ERS), and Products & Platforms (P&P).
ITBS enables global enterprises to transform their businesses
through offerings in areas of Applications, Infrastructure, Digital
Process Operations, and next generation digital transformation
solutions. ERS offers engineering services and solutions in all
aspects of product development and platform engineering while under
P&P. HCL provides modernized software products to global
clients for their technology and industry specific requirements.
Through its cutting-edge co-innovation labs, global delivery
capabilities, and broad global network, HCL delivers holistic
services in various industry verticals, categorized under Financial
Services, Manufacturing, Technology & Services, Telecom & Media,
Retail & CPG, Life Sciences, and Healthcare and Public Services.As
a leading global technology company, HCL takes pride in its
diversity, social responsibility, sustainability, and education
initiatives. As of 12 months ending on September 30, 2019, HCL has
a consolidated revenue of US$ 9.3 billion and its 147,123
ideapreneurs operate out of 44 countries. For more information,
visit Candidate must be authorized to work in the U.S. We are
unable to sponsor work visas at this time. About HCL HCL
Technologies (HCL) empowers global enterprises with technology for
the next decade today. HCL s Mode 1-2-3 strategy, through its
deep-domain industry expertise, customer-centricity and
entrepreneurial culture of ideapreneurship enables businesses to
transform into next-gen enterprises.HCL offers its services and
products through three lines of business - IT and Business Services
(ITBS), Engineering and R&D Services (ERS), and Products &
Platforms (P&P). ITBS enables global enterprises to transform
their businesses through offerings in areas of Applications,
Infrastructure, Digital Process Operations, and next generation
digital transformation solutions. ERS offers engineering services
and solutions in all aspects of product development and platform
engineering while under P&P. HCL provides modernized software
products to global clients for their technology and industry
specific requirements. Through its cutting-edge co-innovation labs,
global delivery capabilities, and broad global network, HCL
delivers holistic services in various industry verticals,
categorized under Financial Services, Manufacturing, Technology &
Services, Telecom & Media, Retail & CPG, Life Sciences, and
Healthcare and Public Services.As a leading global technology
company, HCL takes pride in its diversity, social responsibility,
sustainability, and education initiatives. As of 12 months ending
on September 30, 2019, HCL has a consolidated revenue of US$ 9.3
billion and its 147,123 ideapreneurs operate out of 44 countries.
For more information, visit - provided by Dice
Keywords: HCL America Inc., Santa Barbara , IT End User Support Technician, Professions , Santa Barbara, California
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