¿ Performs routine office and customer services duties; greets
customers, accepts retail and commercial checking and savings
deposits; disburses funds through checking and savings withdrawals
or cashing checks; posts transactions, and handles other client
transactions as requested.
¿ Solicits new business for the bank by identifying and responding
appropriately to clues from customers for financial needs, linking
the benefits to the customer needs. Understanding of bank products
and services. Explains terms, fees, and other matters pertaining to
the bank¿s products and services to the customer.
¿ Cashes checks for customers and non-customers under current check
cashing policy, and pays out money after verification of signatures
and customer balances.
¿ Gathers data and processes various reports and forms (e.g.
currency transaction, Reg. CC, holds, overdrafts, etc.) to insure
compliance with bank policies, procedures, Bank secrecy
Act/Anti-Money Laundering and regulatory compliance programs.
¿ Has basic knowledge of bank products and services in order to
make quality referrals. Refers customers to experienced sales staff
to sell products and services. Cross-sells banking services, (such
as Traveler¿s Checks, Savings Bonds, Money Orders, Cashier¿s
Checks, Safe Deposit Boxes) and explains various types of accounts
and certificates, interest, and compounding rates.
¿ Balances currency, coin, and checks in cash drawer at end of
shift and compares totaled amounts with data displayed on computer
¿ Participates in branch and bank sales campaigns.
¿ Assists in answering telephone or waiting on customers for
operations, new accounts, and lobby as necessary.
Successful candidates will possess the following:
¿ High School diploma or equivalent required.
¿ One-year prior customer service, banking / retail sales, and cash
¿ Operation Experience with ATM & Nightdrop processing
¿ Must possess good interpersonal skills to represent the Bank to
customers and to the public.
¿ Ability to protect and maintain confidential information.
¿ Professional in appearance and in verbal communication.
¿ Math aptitude ¿ requires the ability to count cash/coin.
¿ Requires attention to detail and the ability to interpret a
variety of instructions furnished. in written and oral forms.
¿ Ability to work a schedule that includes working evening,
weekends, and some holidays.