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Ecommerce Fulfillment Manager

Company: Nomad
Location: Santa Barbara
Posted on: September 8, 2019

Job Description:

What We’re Looking For:We are looking to hire a full-time Ecommerce Fulfillment Manager to join our team. You will work primarily with our Ecommerce, Customer Success, and Fulfillment teams as the point of contact for all things relating to our ecommerce fulfillment process and strategy. This role is designed for someone highly analytical, very good with computers, adept at complex logic, and can understand systems at a deep level. You will coordinate global fulfillment in a high-growth operation where things are constantly changing and developing, while maintaining a seamless fulfillment experience for our customers. The ideal candidate is: eager to work in a fast-paced environment, adaptable to sudden situations, can work independently, always looking to improve, and able to work in a group or independently. The candidate will have a strong background in communication, have prior work experience with fulfilling a high volume of orders, and have the ability to pick up complex systems quickly. Please email your resume and cover letter to careers@hellonomad.com to ensure your application has been received and for the quickest response. Primary Responsibilities:Primary point of communication for Customer Service and Ecommerce teams for daily questions, surfacing and resolving issues, and providing company-wide fulfillment updatesManage unresolved and exempt orders with fulfillment complicationsManage returns and Reverse Logistics processManage daily communications between three warehouses in San Diego, Hong Kong, and Santa BarbaraMeasure and monitor our service level agreement ensuring accuracy and abilityBridge of communication between the Product team, Customer Service team, and factories in uncovering and understanding patterns of product issues (i.e. Product Feedback Loop)Assist with inventory management counts between multiple warehousesMonitor ecommerce stock levels of all warehouses with the inventory management teamMaintain a steady level of shipping supplies between multiple warehousesCoordinate global fulfillment to ensure deadlines are metContinually seek process optimizations to increase efficiency Requirements:Be located or able to relocate to Santa BarbaraBachelor’s Degree2-3 years of work experience in a similar or related fieldTech and computer savvy - ability to learn new software systems quicklyExperience reading and working with API documentation is a plusA strong team player who is able to communicate effectivelyAble to handle rapidly fluctuating priorities and deadlinesAble to think methodically and carefully through problemsExtreme attention to detailAble to take leadership roles when presentedStrategic and creative problem-solver who likes to take on new challenges, but who is able to grind on day-to-day responsibilitiesStrong communication and interpersonal skillsGenuine interest in software systems and understanding how they workComfortable with analyzing spreadsheets and working with data Work Perks:9/80 Work ScheduleAbility to attend large events like CESWork at an awesome location in the heart of downtown Santa BarbaraInternational & cross-cultural businessCasual dress work environmentAccess to new and innovative technology and accessoriesAbility to work remotely if necessaryAbility to create own hours within parametersAbility to work with team members at every level (not a lot of bureaucratic red tape)Lots of trust to work autonomously while still in a team environmentRoom to grow and take on more responsibilities and lead projectsPaid time off that compounds annually while following the federal holiday schedulePaid sick days

Keywords: Nomad, Santa Barbara , Ecommerce Fulfillment Manager, Other , Santa Barbara, California

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