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Reservationist

Company: AutoCamp
Location: Santa Barbara
Posted on: August 11, 2019

Job Description:

Reservationist Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking a full-time Reservationist who will report directly to the Director of Revenue and Sales. This person will be responsible for selling hotel accommodations and services. The incumbent will also provide general information on the hotel and surrounding areas to prospective guests, and focus on converting inquiries to bookings while coordinating details of each reservation to ensure the guests satisfaction. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the worlds top outdoor destinations we call it Outdoor Hospitality. Sound good? Wed love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling. ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings. Processing online reservations and responding to guest email inquiries and comments. Monitoring and adjusting room rates based on demand, availability, and budget goals as recommended by management. Using hotel management software to send pre-arrival emails, assign rooms, process credit card transactions, and check guests in each day. Complete internal reservation forms (electronic and paper). Run daily reports for reservations, revenue management and operational departments Answer General Reservations e-mails and forward any inquiries group sales. Handle guest complaints where applicable. Process Transient, Group and FIT reservations. Call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations. Prepare daily, weekly, monthly call volume reports. Attend weekly revenue or operations calls as needed. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival. Process Employee Comp requests, handle Friends & Family requests with guidance from management. Interacting professionally with guests in both email and face to face interactions. Comply with Autocamp standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee DESIRED SKILLS AND EXPERIENCE Minimum of one-year experience in hotel reservations/front desk operations is Candidates with prior reservations call center experience will be given priority consideration. Knowledge of property management systems StayNTouch, iHotelier knowledge preferred. Experience in a high-volume call center highly desired. Must exhibit excellent telephone skills and demeanor. Must possess basic sales skills. Ability to quickly and positively establish rapport is required. Above average communication skills - both written and oral - are required. Current AutoCamp employees with prior experience in a luxury hotel/environment will receive priority consideration. EDUCATIONAL REQUIREMENTS AND PREFERENCES Candidates with a degree in hospitality, or similar, are preferred. THE RIGHT PERSON WILL... Have a passion for hospitality and the great outdoors Be a MacGyver, able to find solutions when issues arise Strong verbal and written communication skills Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word and Google Suite including Doc, Sheets, Slides, and Dropbox. Strong math and quantitative reasoning skills

Keywords: AutoCamp, Santa Barbara , Reservationist, Other , Santa Barbara, California

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