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Front Desk Supervisor

Company: Belmond
Location: Santa Barbara
Posted on: July 5, 2019

Job Description:

Belmond El Encanto, a Forbes Five-Star luxury hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest.We are seeking a Front Desk Supervisor to supervise front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Will supervise team members to handle high call volume, answer all hotel inquiries in a prompt and courteous manner. Will ensure team is assisting guests in customizing their reservation through Opera PMS with detail, accuracy, and completeness. Will respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.RequirementsRequires a positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Go Concierge / Other world Class Property Management System is required. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel. Computer Knowledge and experience in MS office programs.BenefitsBelmond El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Keywords: Belmond, Santa Barbara , Front Desk Supervisor, Other , Santa Barbara, California

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