SantaBarbaraRecruiter Since 2001
the smart solution for Santa Barbara jobs

Front Desk Supervisor

Company: Hyatt Santa Barbara
Location: Santa Barbara
Posted on: June 15, 2019

Job Description:

Front Desk Supervisor Location: US-CA-Santa Barbara# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsHyatt Centric Santa Barbara is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from the Santa Barbara Museum of Art.Our employees enjoy two free meals a day, Hotel Discounts throughout the World of Hyatt, various Bonus/Incentive and Recognition Programs, plus - working alongside beautiful, ocean front views. Apply today to join our team!OverviewAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. ResponsibilitiesCommunicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHigh school diploma required, college degree preferred. One year experience in customer service in hospitality or similar industry.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: Hyatt Santa Barbara, Santa Barbara , Front Desk Supervisor, Other , Santa Barbara, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Santa Barbara Calculus 1 Tutor Jobs
Description: Santa Barbara Calculus 1 Tutor Jobs Varsity Tutors has students in Santa Barbara looking for Calculus 1 tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide (more...)
Company: Varsity Tutors
Location: Santa Barbara
Posted on: 06/27/2019

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Santa Maria
Posted on: 06/27/2019

Santa Barbara Trigonometry Tutor Jobs
Description: Santa Barbara Trigonometry Tutor Jobs Varsity Tutors is always looking for bright individuals in Santa Barbara who are
Company: Varsity Tutors
Location: Santa Barbara
Posted on: 06/27/2019


Certified Nursing Assistant (CNA) - Altadena
Description: We are seeking a reliable Certified Nursing Assistant CNA to join our growing team and conduct Resident Care Specialist duties. We are exceptionally team-oriented and truly believe our wonderful employees (more...)
Company: Nursevana
Location: Altadena
Posted on: 06/27/2019

Deputy Weigh Master
Description: SENTINEL TRANSPORTATIONDEPUTY WEIGH MASTERSanta Maria, CA AreaThe qualified candidate will operate the portable truck scales in order to weigh the crude oil transported by trucks moving into and out (more...)
Company: Sentinel Transportation
Location: Santa Maria
Posted on: 06/27/2019

Deputy Weigh Master
Description: SENTINEL TRANSPORTATIONDEPUTY WEIGH MASTERSanta Maria, CA AreaThe qualified candidate will operate the portable truck scales in order to weigh the crude oil transported by trucks moving into and out (more...)
Company: Sentinel Transportation
Location: Lompoc
Posted on: 06/27/2019

Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Lompoc
Posted on: 06/27/2019

SLP - SNF - Delano, CA
Description: We need a SLP traveler for a skilled nursing facility, must have 1 year of SNF, and geriatric experience. Hours are M-F with a guarantee of 40 hours. This position
Company: Prime HealthCare Staffing
Location: Delano
Posted on: 06/27/2019

Asphalt Roller Operator
Description: CalPortland - EXPECT MORE--- WE DELIVER This is us---- Best-in-Class, industry leader with a rich 126-year history- Largest building materials contributor to some of the West's biggest construction (more...)
Company: CalPortland
Location: Santa Maria
Posted on: 06/27/2019

Santa Barbara PSAT Tutor Jobs - Santa Barbara
Description: Santa Barbara PSAT Tutor Jobs Varsity Tutors is always looking for bright individuals in Santa Barbara who are passionate
Company: Varsity Tutors
Location: Santa Barbara
Posted on: 06/27/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Barbara RSS job feeds