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Provider Network Support Coodinator

Company: Cencal Health
Location: Santa Barbara
Posted on: June 14, 2019

Job Description:

Job DescriptionThis position responsible for the following tasks:Coordinate the updating of the Provider section of the CenCal Health WebsiteCoordinate Portal user enrollment for both contracted and non-contracted providers and maintain/update accounts as requestedCoordinate and review Provider Announcements and other mailings (letters, emails, faxes) to ensure professionalism, tone, and consistency of messagingCoordinate the publication of Provider Bulletins, training documents and brochuresSupport development of Network related responses to regulatory inquiries and auditsParticipate in special projects and assignments as requiredProvides General Customer Service To Contracted And Non-contracted ProvidersProvide backup for Representatives, including but not limited to fielding incoming calls, checking Central Line voicemail and assuring prompt delivery to the proper party at regular intervalsResponds and coordinates response to the Provider Services emailDocuments interactions with providers in a timely fashionRepresents the Provider Services Department with professionalismAssists in assigning website accounts and troubleshooting website issuesEducates and trains providers on transaction services and answer website questionsMaintains department policies & procedures pertinent to position. Completes other projects as requiredCoordinates general customer service to contracted and non-contracted providersOther duties as assigned QualificationsThree to five years experience working with technical documentation in an administrative roleThree to five years of customer service experienceCenCal Health portal experience preferredThree to five years experience working in healthcare, managed care preferredAdditional InformationIf you are interested in joining the team at CenCal Health, please apply at:

Keywords: Cencal Health, Santa Barbara , Provider Network Support Coodinator, Other , Santa Barbara, California

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