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Customer Service Representative

Company: AppleOne
Location: Santa Barbara
Posted on: June 13, 2019

Job Description:

An established, and growing, marketing company in Santa Barbara is seeking a proactive and motivated individual to join their customer service team. The Customer Service Representative is a key role who will interface with customers and provide a ?can do? approach when problem solving. The ideal candidate enjoys ?wearing many hats? in a position and has the ability to work cohesively with diverse teams and communicate effectively verbally and in writing in order to represent the mission and ideals of the Customer Service Team. Responsibilities Include:?Inputting incoming customer orders and coordinating shipping accordingly?Assisting customers with non-technical product inquiries?Troubleshooting customer order discrepancies?Filing and maintaining customer order documents?Assisting customers with delivery related customer complaints such as wrong product shipped, etc. and reporting complaints to identify a root cause effect and resolution?Answering calls and emails in a timely manner?Processing order requests received by phone and email for customers with accuracy and responsiveness Qualifications:?3+ years of relevant Customer Service experience ?Proficient in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint (Access skills are a plus)?Ability to clearly articulate messages to a variety of audiences?Experience with conflict resolution ?Ability to solve complex issues that are in the best interest of the customer and the companyIf you are interested and meet the criteria above, please reply with your most updated resume with applicable experience. Thank you and we look forward to hearing from you! We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law., , ,

Keywords: AppleOne, Santa Barbara , Customer Service Representative, Other , Santa Barbara, California

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