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Principal UX Researcher

Company: LogicMonitor
Location: Santa Barbara
Posted on: July 1, 2024

Job Description:

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Santa Barbara, CA. Our team is located in the heart of downtown Santa Barbara. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work -, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As the Principal UX Researcher at LogicMonitor you will improve the user experience of our products by planning and conducting research to inform product decisions. Make your mark by shaping the research program itself, creating processes, educating colleagues on research best practices, and helping plan the research roadmap.

Reporting to the Director of Design, you will drive design and execution of both generative and evaluative studies of new and existing features, as well as daily collaboration with the Dev, PM, and Tech Writing teams to administer the delivery of new features and usability improvements.

Now is the perfect time to put your thumbprint on the organization fostering the culture of the LogicMonitor UX team that embodies a dedication to collaboration, service mentality, designing novel products, delivering quickly, meeting commitments, personal excellence, and accountability.

Here's a closer look at this key role:

  • Manage and drive the research program at LM communicating insights across the org using both qualitative and quantitative methods
  • With PM and other stakeholders, plan and execute research to understand customer needs, goals, pains, and opportunities
  • Collect, analyze, and synthesize customer feedback from multiple channels including online communities, interviews, etc.
  • Analyze and report on customer behavior tracked in our analytics tools
  • Oversee and coordinate the continuous research program which includes weekly RITE user testing sessions
    • Schedule weekly calls with designers, customers, and PM
    • Maintain our base of users/participants, recruit new participants
    • Maintain and improve the repository of research insights
    • Ensure the program is meeting designer and team goals to identify and fix usability issues, convert insights into actionable design improvements, and identify new strategic design/product opportunities
    • Conduct competitive analysis for key features and keep abreast of industry trends, key innovations, and leading analyst opinions, in partnership with PM and others
    • Mentor colleagues and help team adopt standard processes and best practices for research
    • Partner with research leads in other departments, like customer success and marketing, to align work, share expertise, and avoid duplication
    • Actively propose and drive research initiatives aligned to our goals
      What You'll Need:
      • Bachelor's Degree required; MS Degree in HCI Design or social sciences preferred
      • 8+ years of experience in user research of SaaS applications
      • Solid research portfolio with examples of tangible insights delivered for various audiences and aligned to business goals
      • Demonstrated expertise in interviewing, usability testing, generative & evaluative research methods
      • Demonstrated expertise in planning and executing RITE user research
      • Experience working in a fast paced environment and using research to help reconcile opposing viewpoints
        Benefits:

        At LM we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are. We want to support our employees to be healthy and happy!

        Whether you're working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

        We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

        For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

        Residents of California, click Here to view our California Applicant Privacy Notice.

        Anticipated Application Close Date: 08/05/2024

        #LI-ME1 #BI-Hybrid #LI-Hybrid

        LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

        Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

        Base Salary Range

        $151,200-$180,070 USD

Keywords: LogicMonitor, Santa Barbara , Principal UX Researcher, Other , Santa Barbara, California

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