Order Fulfillment Specialist
Company: WDC Appliances
Location: Moorpark
Posted on: May 3, 2024
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Job Description:
Description:WDC Kitchen & Bath Center is a retailer of luxury
appliances, plumbing fixtures, mattresses, outdoor cooking and
countertops. We have six locations throughout Southern California
and we are looking for an Order Fulfillment Specialist at our
Moorpark location.JOB SUMMARY: The Order Fulfillment Specialist is
responsible for providing in-store support for the sales team as
well as support for customers regarding open orders that they have
with WDC Kitchen & Bath. The Order Fulfillment Specialist should be
able to communicate well with the sales team, other members of the
Order Fulfillment Department, and other internal
departments.ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.Answer customer phone calls
and provide them with assistance on their open orders.Outbound
phone calls and emails to customers notifying them when the
majority of their order is available and encouraging them to accept
delivery and/or installation.Managing the DNE and 2-Day
report.Reaching out to manufacturer's reps to request updated ETAs
for specific model numbers and/or PO numbers.Works together with
internal departments and maintains positive relationships with
departments in the organization.Provide in store support to the
sales team by assisting with work orders, modifying orders when
items on them have been discontinued, etc.TRAINING AND
EXPERIENCE:High school diploma or general education degree (GED);
customer service experience is preferred.KNOWLEDGE, SKILLS AND
ATTITUDES REQUIRED:Ability to follow policies and
procedures.Ability to operate computer system, copier, printer and
telephone.Familiarity with (a certain type, if applicable)
terminology and concepts.Ability to communicate clearly verbally
and in writing.Demonstrates good listening skills.Demonstrates good
organizational skillsAbility to think creatively and problem solve
with little supervision.#PMTopRequirements:Compensation details:
41000-42000 Yearly SalaryPI2ec5534aa927-25660-34267186
Keywords: WDC Appliances, Santa Barbara , Order Fulfillment Specialist, Other , Moorpark, California
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