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OnSite Specialist - Santa Barbara, CA

Company: Stryker Group
Location: Santa Barbara
Posted on: May 27, 2023

Job Description:

Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do!Here, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our benefitsinclude bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.General Description:Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.ESSENTIAL FUNCTIONS:

  • Manage and care for Customer's equipment within the Sterile Processing Department(SPD)and Operating Room support
  • Perform the cleaning, maintenance,and assemblyof reusable surgical instrumentation and equipment.
  • Ensure surgeon's equipment is clean, sterile, functioning properly, and ready for the next case.
  • Perform job functions while adhering to all industry and facility-specific standards and safety protocols.
  • Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
    • Provides clinical surgical support by managing all relevant equipment.
    • Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
    • Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
      • Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
      • Maintains knowledge base of equipment and disposable products through Stryker education training programs.
      • Provide physicians and OR personnel with information on new and current products.
      • Accurately records and reports all surgical procedure information.
      • Adheres to all Stryker and medical facility policies, standards and procedures.
        • Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
        • The ability to provide on-call services, as required, by the medical facility.QUALIFICATIONS:
          • Associate's Degreeor equivalent certifications required, Bachelor's Degree Preferred.
          • SPD experience highlypreferred.IAHCSMM certificationideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.
            • Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred.
            • Experience and demonstrated success working on a team highly preferred.
            • Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
            • Ability to remain standing and/or walking for an extendedperiod of time.
            • Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
              • Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
              • Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
              • Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
              • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
              • Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
                • Excellent analytical skills.
                • Exceptional interpersonal and communication skills.
                • Excellent problem-solving skills.
                  • $24.37 + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.COVID-19 vaccination requirements Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Know someone at Stryker? Be sure to have them submit you as a referralprior to applyingfor this position. Learn more about ouremployee referral programat About Stryker Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Keywords: Stryker Group, Santa Barbara , OnSite Specialist - Santa Barbara, CA, Other , Santa Barbara, California

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