Dispatcher

Company: MarBorg Industries
Location: Santa Barbara
Posted on: May 26, 2023

Job Description:

JOB TITLE: Dispatcher Roll OffLOCATION: Santa BarbaraREPORTS TO: Hauling Operations ManagerPOSITION SUMMARY: Dispatcher is responsible for the coordination and utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Dispatcher is primary contact and support for driver team, in addition, responsible for communicating with drivers to assist with problem resolution while on route and is a critical role in achieving total customer satisfaction. The dynamic individual will be highly organized and confident in their ability to develop driver and customer relationships to successfully manage expectations through timely, effective, and clear communication in a professional manner. Pay Range: $22.00 - $27.00 per hour, plus benefits (Health, Dental, Vision, Paid Time Off and 401k)We set our pay based on several factors including knowledge, experience, education, training, certifications and location. Our competitive benefit package and the rewarding work we do for the planet combined make MarBorg a great place to work. The real advantage to working at MarBorg is your contribution will result in a positive impact for our community, and our environment. DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Dispatches as needed to respond to incoming service order and service issues. Work with Roll-off drivers directly in relaying dispatched orders, new assignment or in receiving in-field issues. Utilizing GPS systems to locate drivers in the field.
• Ensure maximum productivity by successfully routing vehicles, assigning loads to drivers based on designated route/area, driver location and equipment (RO/Storage boxes)
• Fields high volume of incoming calls, emails, and texts quickly, effectively, and professionally to ensure work orders are created/assigned in the most efficient manner to meet or exceed customer expectation.
• Interacts with customers, customer service department and operations staff.
• Prepare, update, and assign work orders to tablets and ensure all work orders are completed daily.
• Will perform ride-along with drivers periodically to confirm job site, logistical and equipment challenges voiced by drivers and then develop/implement a solution with proven driver input/suggestions.
• Report driver performance issues or concerns to appropriate management for resolution.
• Collect and review all route paperwork to ensure timely, complete, and accurate completion along with Landfill and Transfer Station weight tickets along with customer required documents.
• Ordering/Reporting driver supplies, equipment needs.
• Assist with month end billing process.
• Assist drivers with 12-hr log and route paperwork issues.
• Follow all required safety policies and procedures.
• Perform other job-related duties as assigned. QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:
  • Ability to effectively communicate to all levels of management and customers both verbally and written to meet and exceed customer expectations
  • Attention to detail in data entry, order taking, and general customer notes.
  • Work efficiently and effectively, both independently and as a team to meet MarBorg's customer service standards.
  • Strong ability to multi-task in fast paced environment with constant priority changes based on customer and operational needs.
  • Ability to react well under pressure.
  • Ability to identify and resolve problems in a timely manner.
  • Responsible, enthusiastic, initiative-taker who exhibits a high level of sense of urgency, pro activeness and positive can-do attitude. Must exhibit a strong work ethic and reliability as a collaborator that is supportive to drivers, co-workers, and customers.
  • Knowledgeable with electronic devices (tablets/smartphones) to assist drivers with technical issues.
  • Proficiency in the use of MS Outlook, Excel, and Word with ability to navigate multiple software applications while assisting drivers and customers.
  • Bilingual English and Spanish skills, both written and verbal are preferred. EDUCATION: High School diploma or general education degree (GED); and two years of related customer service experience required.CORE COMPETENCIES:
    • Doing Good - (i.e., Code of Conduct).
    • Making Good - (i.e., Accountability, responsibility, and ownership for a problem).
    • Treating People Well - (i.e., Works cooperatively and effectively with others).
    • Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
    • Observant: (i.e., Employee can identify safety or operational deficiency's and to quickly implement a correction).
    • Safety Matters: Employee actively participates and promotes a safe and healthy workplace.NEAT JOB SPECIFIC COMPETENCIES: Attention to Detail, Interpersonal Skills, Problem Solving, Self-Starter.LANGUAGE SKILLS:Position requires excellent verbal and written English skills including ability to read, comprehend, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Spanish speaking preferred. MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATIONS: Scale certification will be provided to ensure weight tickets are entered/collected at the end of each work shift. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT:We are a drug free and alcohol-free work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job the employee is primarily in an office environment, occasional field environments that may require some travel from site to site and is frequently exposed to dust, grease, fumes, or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; and risk of electrical shock. The noise level in the work environment is usually moderate. Required to put on protective outfits such as gloves, safety eyeglasses, safety footwear, coverall, and hardhat. PI217214111

Keywords: MarBorg Industries, Santa Barbara , Dispatcher, Other , Santa Barbara, California