Company: Applab Systems Inc
Posted on: March 20, 2023
Hope you are doing good---!!
I am Ram represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: MAC Support
Location: Carpinteria, CA (Onsite)
Job Type: 6-12+ Months
--- Maintain post-production endpoints (Macs and PCs), both remote and on-location.
--- Act as front-line contact for troubleshooting and technical diagnosis.
--- Address incoming customer incidents and requests in ServiceNow and Jira.
--- Provide assistance to editors, engineers and content producers in person and remote.
--- Maintain close relationships with the content, production, and live action teams to
provide white-glove treatment.
--- Collaborate with the main Helpdesk to hand-off basic compute support requests.
--- Proactively report trends and incidents affecting multiple users.
--- Assist with new endpoint configuration and deployment.
--- Enforce and vet post-production software standards.
--- Manage software licenses and ensure compliance.
--- Work closely with Production Engineers and other teams on the design and testing of future edit station build-outs and studio set ups.
--- BA/BS degree in related technical discipline or equivalent technical experience
--- 5+ years' experience, preferably in a content production environment
--- Strong MAC experience
--- Strong hardware / software troubleshooting skills
--- Customer service focus
--- Ability to work autonomously and flex with competing priorities.
--- Experience in a mixed Mac/Windows environment
Applab Systems Inc.
Phone:732-847-2075 Ext. 590
4365 Route 1 South, Suite 105, Princeton, NJ-08540
Keywords: Applab Systems Inc, Santa Barbara , Mac Support, Other , Carpinteria, California
here to apply!