Mac Support

Company: Applab Systems Inc
Location: Carpinteria
Posted on: March 20, 2023

Job Description:

Hi,



Hope you are doing good---!!



I am Ram represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.



Job Title: MAC Support

Location: Carpinteria, CA (Onsite)

Job Type: 6-12+ Months



Job Description:

--- Maintain post-production endpoints (Macs and PCs), both remote and on-location.

--- Act as front-line contact for troubleshooting and technical diagnosis.

--- Address incoming customer incidents and requests in ServiceNow and Jira.

--- Provide assistance to editors, engineers and content producers in person and remote.

--- Maintain close relationships with the content, production, and live action teams to

provide white-glove treatment.

--- Collaborate with the main Helpdesk to hand-off basic compute support requests.

--- Proactively report trends and incidents affecting multiple users.

--- Assist with new endpoint configuration and deployment.

--- Enforce and vet post-production software standards.

--- Manage software licenses and ensure compliance.

--- Work closely with Production Engineers and other teams on the design and testing of future edit station build-outs and studio set ups.



Key Qualifications

--- BA/BS degree in related technical discipline or equivalent technical experience

--- 5+ years' experience, preferably in a content production environment

--- Strong MAC experience

--- Strong hardware / software troubleshooting skills

--- Customer service focus

--- Ability to work autonomously and flex with competing priorities.

--- Experience in a mixed Mac/Windows environment



---

Ram Kumar

Applab Systems Inc.

Email -

Phone:732-847-2075 Ext. 590

4365 Route 1 South, Suite 105, Princeton, NJ-08540

Keywords: Applab Systems Inc, Santa Barbara , Mac Support, Other , Carpinteria, California