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Company: Channel Islands YMCA
Location: Santa Barbara
Posted on: March 19, 2023

Job Description:

What do Member Engagement Specialists do?This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Specialist at the Channel Islands YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist respondsto member and guest needs and promotes memberships and programs.

  • Provides excellent service to members, guests, and program participants in the Y and on the
  • phone in a prompt, efficient and courteous manner, contributing to member retention.
  • Conducts interviews and/or tours responsive to the needs of prospective members; sells
  • memberships and programs.
  • Enroll members and program participants.
  • Admit people to YMCA facility, consistent with branch policies and procedures.
  • Keep service center area neat and clean.
  • Actively builds relationships and connections with and among members by using members
  • names, engaging members in conversation while actively listening and checking on members
  • progress.
  • Be aware of your regular members and welcome them back if they have been away.
  • Follow up with regular members that stop coming without explanation. Notify your
  • supervisor to discuss the best way to follow up with the member.
  • Help facilitate community building by introducing members to other staff and, when
  • appropriate, to other members.
  • Keep an accurate account of all monies received; receive payments and record them
  • correctly.
  • Assist in opening and closing procedures, when appropriate.
  • Builds effective, authentic relationships with members; helps members connect with each
  • other and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA branch policies dealing with member services, as set forth in branch guidelines.
  • Follows Channel Islands YMCA policies and procedures; responds to emergencies according to EAP procedure.
  • Proactive in maintaining the safety of the lobby and your work area. Reporting any safety hazard to your supervisor immediately.
  • Participates in Y fundraising efforts.
  • Attend scheduled Member Engagement staff meetings.
  • Attend annual All Staff Meeting/events.
  • Attend developmental training courses as directed by supervisor.
  • Be on time for all scheduled shifts, and get shifts covered that you are not able to fulfill. Be available and willing to substitute for fellow employees.
  • Other duties as assigned by supervisor.BENEFITS FOR OUR EMPLOYEES - See what exciting perks are in store for you HERE!#ciymcahigh
    • Must be at least 18 years old.
    • Previous customer service experience preferred.
    • High School Diploma or equivalent

Keywords: Channel Islands YMCA, Santa Barbara , MEMBER ENGAGEMENT SPECIALIST, Other , Santa Barbara, California

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