MEMBER ENGAGEMENT SPECIALIST

Company: Channel Islands YMCA
Location: Santa Barbara
Posted on: March 19, 2023

Job Description:

What do Member Engagement Specialists do?This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Specialist at the Channel Islands YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist respondsto member and guest needs and promotes memberships and programs.

• Provides excellent service to members, guests, and program participants in the Y and on the
• phone in a prompt, efficient and courteous manner, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells
• memberships and programs.
• Enroll members and program participants.
• Admit people to YMCA facility, consistent with branch policies and procedures.
• Keep service center area neat and clean.
• Actively builds relationships and connections with and among members by using members
• names, engaging members in conversation while actively listening and checking on members
• progress.
• Be aware of your regular members and welcome them back if they have been away.
• Follow up with regular members that stop coming without explanation. Notify your
• supervisor to discuss the best way to follow up with the member.
• Help facilitate community building by introducing members to other staff and, when
• appropriate, to other members.
• Keep an accurate account of all monies received; receive payments and record them
• correctly.
• Assist in opening and closing procedures, when appropriate.
• Builds effective, authentic relationships with members; helps members connect with each
• other and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA branch policies dealing with member services, as set forth in branch guidelines.
• Follows Channel Islands YMCA policies and procedures; responds to emergencies according to EAP procedure.
• Proactive in maintaining the safety of the lobby and your work area. Reporting any safety hazard to your supervisor immediately.
• Participates in Y fundraising efforts.
• Attend scheduled Member Engagement staff meetings.
• Attend annual All Staff Meeting/events.
• Attend developmental training courses as directed by supervisor.
• Be on time for all scheduled shifts, and get shifts covered that you are not able to fulfill. Be available and willing to substitute for fellow employees.
• Other duties as assigned by supervisor.BENEFITS FOR OUR EMPLOYEES - See what exciting perks are in store for you HERE!#ciymcahigh
  • Must be at least 18 years old.
  • Previous customer service experience preferred.
  • High School Diploma or equivalent

Keywords: Channel Islands YMCA, Santa Barbara , MEMBER ENGAGEMENT SPECIALIST, Other , Santa Barbara, California