Support Representative

Company: AppleOne
Location: Santa Barbara
Posted on: March 18, 2023

Job Description:

Local start-up company in Downtown Santa Barbara seeking Support Representative to join their team. The ideal candidate has strong customer service experience, enjoys helping customers, is a problem solver and tech savvy. Great learning and room for advancement for someone interest in technology.

Location: Santa Barbara
Hours: Full Time
Pay: $18-20

Support Representative Responsibilities:
? Technical support: provide basic Tier 1 level technical support to customers via phone email and instant messaging, focusing on:
? Product navigation and understanding
? Isolated hardware issues, installation support
? Decipher complex tracking data for patterns and trends to address issues
? Device provisioning: assembling, programming and configuring hardware
? Order processing: account creation, shipment creation, packaging, billing
? Scheduling: Coordinate installations and services of customer telematics devices using recommended installers.
? Inventory and stock management: daily and monthly reconciliation, office/shipping supplies, RMAs, etc.
? Customer onboarding: ad hoc training for customers using services.

Skills and Knowledge:
? BA/BS degree preferred, but not required this is an entry level, tier 1 support position.
? 1-2+ years in a customer facing role
? Adept user of all basic computer functions; experience with Google Sheets/Microsoft Office
? Ability to learn new technologies and assist / share knowledge with non-technical users
? Excellent written and spoken English
? Spanish speaking candidates capable of explaining technical subject matters to customers are highly desired
? High attention to detail, ability to critically analyze and eagerness to problem solve
? A willingness and independent desire to take on new responsibilities and projects as they present themselves or are made available
? Must be capable of climbing one full set of stairs to reach our office, located on the second floor

If you feel like you meet the above criteria, please respond with an updated version of your resume.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

High School

0-1 years%54764% %%customer%%

Keywords: AppleOne, Santa Barbara , Support Representative, Other , Santa Barbara, California