Front Desk Supervisor - Quality Inn Santa Barbara

Company: Quality Inn Santa Barbara
Location: Santa Barbara
Posted on: March 16, 2023

Job Description:

DescriptionFRONT DESK SUPERVISOR - QUALITY INN SANTA BARBARAPalisociety is currently seeking a personable, motivated and experienced individual to join our team as the Front Desk Supervisor at Quality Inn Santa BarbaraWE OFFER:401(k) retirement planMedical, dental, vision and life insuranceEmployee discounts at our Hotels and Restaurants nationwidePaid Time Off and Sick PayHoliday payProfessional development and career advancement opportunitiesPOSITION PROFILE:Assist the Hotel Manager in overseeing Front Desk, Housekeeping, Property Maintenance Teams, Valet standards and Hotel Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our Guests. Develop, engage, encourage, and motivate staff at all times. Maintain physical attributes and cleanliness of the property.ESSENTIAL FUNCTIONS:Assist with managing all operational functions of the hotel.Hold regularly scheduled meetings with staff.Ensure full compliance of Hotel operating controls, SOP's, policies, procedures and service standards.Assist with all key property issues including capital projects, customer service and refurbishment.Handle complaints and oversee service recovery procedures.Ensure all decisions are made in the best interest of the hotels and management.Develop improvement actions and carry out cost savings.Assist in the procurement of operating supplies and equipment.Assist with managing third-party vendor relationships for essential equipment and services.Assist with hiring key staff membersCoordinating with staff for all activities and functions.Arranging the weekly staff schedule.Assist with supervising all on-property staff while on shiftBe accountable for responsibilities of staff and take ownership of guest complaints.Provide effective leadership to team members.Respond to audits to ensure continual improvement is achieved.Other duties as assigned.BASIC REQUIREMENTS Must have good verbal and written communication skills.Must be able to speak and communicate clearly and concisely.Must use good judgment.Must work as a team to drive results.Must be an organized individual and prioritize well.Must be able to handle stressful situations, work in a fast-paced environment and prioritize well.Must have a good work ethic.Must display a positive attitude.Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.Privacy Notice:For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.comto view the notice.RequirementsMust be able to work a flexible schedule and shifts - weekends & holidays as neededMinimum one year supervisory experience within a luxury hotel setting.Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbsCompany InformationAbout Quality Inn By Choice Hotel Brand HotelsQuality Inn is a brand under the Choice Hotel groups that caters accommodation and lodging services for the midscale segment of the hotel industry. Considered as one of the leaders in this niche, the brand started in 1939, an informal group of seven hotels that aimed to provide quality standards and operating practices for the hotel industry market.As the group grew and innovated the hotel industry, Quality Inn was introduced in 1981 together with three other distinctive brands under the Choice Hotel group. Quality Royale, the group's luxury brand, Quality inn, as the moderately-priced under the 3-star market and Comfort Inn for budget conscious guests. In 2017, Quality Inn celebrated its 1,500th hotel opening in Williston, North Dakota and for being the world's largest midscale hotel brand in the industry. In 2018, Quality Inn added more hotels under its brand name in the 3-star category, more than any other hotel brands ever did in the globe.

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