Client Services Associate

Company: Robert Half
Location: Santa Barbara
Posted on: March 16, 2023

Job Description:

Ref ID: 01260-0012617027

Classification: Customer Experience Specialist

Compensation: $34.20 to $39.60 hourly

We have a great opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.

How you will make an impact

- Record, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence

- Design marketing and engagement strategies for new products or services

- Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience

- Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics

- Work in a strategic, high-volume fast-paced environment

Keywords: Robert Half, Santa Barbara , Client Services Associate, Other , Santa Barbara, California

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