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Receptionist - Spa

Company: Hotel Californian
Location: Santa Barbara
Posted on: November 25, 2022

Job Description:

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

Hotel Californian and Majorelle Spa foster a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a work place culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our employees are proud to work here.

The Spa Guest Receptionist is responsible for scheduling spa appointments, greeting and escorting the guests to treatment areas, all while providing information concerning Spa services, treatments, and products. The Spa Receptionist also provides support in communicating spa incentives, guest requests and programs to all departments related to the transaction.

JOB RESPONSIBILITIES:


Maintain office supply and paper orders as it fits into monthly budget.

Assist in promoting spa/salon/wellness services.

Responsible for cash handling/keyholder including balance and drop receipts with Accounting.

Notify Engineering of maintenance and repair needs through in-house software communication.

Follow ALL company procedures and policies; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protecting company assets.

Learn and adhere to Spa Standards based on a 5-star Forbes rating.

Develop and maintain positive working relationships with other colleagues and management.

Ensure proper screening, handling and follow through of telephone calls for Spa Director

Handle distribution of mail, correspondence, faxes, etc. Handle filing and proper retention of correspondence and reference material for Director.

Assist in preparation and typing all the Director's correspondence as required including but not limited to: memorandums, meeting minutes, phone lists and creation of forms as needed.

Interface with other spa staff to create personalized treatment programming for individual guests

Act as liaison between spa and housekeeping and engineering. Establish a tracking system to maintain work statuses and ensure completion of work requested.

Practice safe work habits and follows all safety procedures. Assists in helping with cleanliness throughout the spa.

Listen and extend assistance to employees and management.

Perform all responsibilities using experienced judgment and discretion.

Perform any other duties as assigned by management.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required

Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.

Professional, flexible and positive attitude.

Detailed oriented.

Experience with hospitality and customer service.

Computer familiarity.

Must be detail oriented and have excellent communication skills

Previous experience in a luxury spa, hospitality or retail experience highly preferred.

Previous customer service and cash handling experience required

Industry related certifications or education a plus

Excellent multitasking skills to successfully handle several assignments together

High school diploma or equivalent

QUALIFICATIONS:


Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ...@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: Hotel Californian, Santa Barbara , Receptionist - Spa, Other , Santa Barbara, California

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