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IT Support Specialist

Company: Resonant
Location: Goleta
Posted on: November 22, 2022

Job Description:

Resonant is offering a technical support role working directly with the IT Director. This position will be responsible for supporting a fast passed and dynamic engineering environment. Primarily located in Goleta, you will be supporting both local and remote internal customers. Some travel may be required, as well as occasional night and weekend work to support scheduled and unscheduled network maintenance.


* Monitor and respond quickly and effectively to requests received through the IT helpdesk software
* Respond to customer queries by phone and email
* Create step-by-step training material with screenshots for commonly occurring issues
* Ask educated questions and listen to customers to determine root cause of issues
* Work through the problem-solving process with customers, empowering them to do the same in the future
* Maintain detailed hardware and software inventories
* Report significant and recurring issues to senior IT staff
* Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to ease in troubleshooting

Qualifications and Requirements

* Proven experience as a Help Desk Technician or other customer service role
* Ability to diagnose and resolve basic computer/technical issues
* Excellent communication skills
* Strong troubleshooting and critical thinking skills
* Positive and professional demeanor

Familiarity with the following software

* Connectwise (Huge plus)
* Windows (All operating systems)
* Microsoft Active Directory
* VMWare and Hyper-V
* Office 365 & Azure
* JIRA/Confluence
* Smartsheet
* Datto
* Sophos Products (AV/VPN)
* FLexLM


* Great medical, dental, and vision insurance options
* Wellness Program
* In addition to observed holidays, employees have 4 weeks of PTO
* 401(k) plan to help save for your future and employer matching
* Tuition Reimbursement

Keywords: Resonant, Santa Barbara , IT Support Specialist, Other , Goleta, California

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