Telecommute Senior Travel Industry Client Support Specialist

Company: VirtualVocations
Location: Santa Barbara
Posted on: November 20, 2022

Job Description:

A travel consulting service is searching for a person to fill their position for a Telecommute Senior Travel Industry Client Support Specialist.

Candidates will be responsible for the following:
Responding to all client inquiries in a timely manner, asking appropriate questions to facilitate resolution
Researching and analyzing information required to answer internal and external questions around SLA
Testing contracts to ensure all negotiated airline discounts are available via the GDS and online tools
Must meet the following requirements for consideration:

5+ years' experience in an operational and/or client management related position within the travel industry
5+ years' customer service experience
Strong understanding of business travel process related to operations, and account management
Handle escalated customer service issues with little direction or additional guidance
Can build/utilize simple spreadsheets/word document
Proficient in at least one designated GDS (Worldspan/Sabre/APOLLO)

Keywords: VirtualVocations, Santa Barbara , Telecommute Senior Travel Industry Client Support Specialist, Other , Santa Barbara, California