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Sommelier - AMA Sushi

Company: Rosewood Miramar Beach
Location: Santa Barbara
Posted on: September 19, 2022

Job Description:

Job Description Begin Your Rosewood Journey We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach is looking for a Sommelier to join AMA SushiTeam ! Overview The Sommelier is responsible for supporting the Director of Wine and the Lead Sommelier in selling and serving wines. Additionally, they provide full operational support to the outlet leaders. The key goal is to maintain efficiency during service through planning, preparation, adapting to the moment's needs, and the excellence of knowledge. These goals are achieved through thorough training, strong associate support, teamwork, and feedback. It is also required for the wine list to be in the same spirit as the A la carte menu by making sure selling prices are balanced, varied, and in abundance. Essential Duties and Responsibilities Ensure the delivery of brand promise, support the implementation of the Relationship Hospitality, and demonstrate and reinforce the Values and Culture Characteristics of Rosewood Hotels & Resorts. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts Ensure high standards of personal presentation and grooming Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Ensure that standards are maintained at a superior level daily. Maintain complete knowledge of VIPs as determined by Hotel & Residents. Responsible for recommending and selling wines and other beverages to guests. Offer and promote digestives. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. Carry out wine education classes. Train front of house about wine/wine matching. Ensure all service associates know which wines to recommend to each menu dish. Carry out monthly stock control and inventory. Update all stock forms continuously. Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish sommelier recommendation. Check pricing is up to date. Greet guests, handle required comments and problems and promote sales to meet forecasted revenues. Converse with guests to maintain a good relationship and extend personal touch. Make requisition for supplies to maintain stock level. Maintain complete knowledge of P.O.S. and manual systems. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Handle guest complaints following the four-step procedure and ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Carry out any other duties as and when required by the Director of Wine. (Daily duties) Report for duty on time and prepared for your shift Adhere to agreed break times Ensure organization of all wine storage rooms and wine coolers. Follow opening procedures and complete all duties as required by the sommelier team Ensure all deliveries have been dealt with, following the manual handling procedures Communicate promptly any changes on wine stock or vintage change to all Managers Ensure that all stations are equipped with sufficient clean, glasses / decanters Be ready and prepared for service Engage with, and contribute to service briefings Assist the service team in delivering great standards of service which might also include running food, bussing tables, resetting tables etc. Follow the Order of Service and always maintain all tables in your section Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers Ensure that individual glass change for each order is known and placed on the table Understand guests are to be prioritised - SAGs, unhappy guests & regulars Communicate guest preferences to the server to build guest profiles Enter wine preferences and highlight wine spenders in table management system under client profiles at the end of each shift. Top up wine and water whenever necessary. React promptly and deal with any issues, complaints, breakages & spillages Communicate any issues promptly to the Director of Outlets/Assistant General Manager Ensure a high level of cleanliness is maintained throughout the restaurant Follow correct closing procedures accordingly Complete relevant checklists correctly and honestly Responsible for wine stock level, ordering by following the company requisition procedure Ensure that all fridges and shelves are replenished before each service Ensure that the restaurant is run efficiently throughout service Ensure that the wine list is always tidy and up to date Ensure that wines have the correct serving temperature and are faultless before serving Responsible for delivering trainings consistently and efficiently on wine products, by making sure all restaurant associates are updated with any changes occurring on wine list Responsible for monitoring the beverage menu engineering by controlling the sales mix and price range. Responsible for maintaining a coherent beverage cost in line with budget To gather information about wine regions, quality, availability, and prices. Ensure that the POS system is always to the latest update possible, keeping the price in line with the wine list Communicate and plan coverage before any on-trade shows and wine tastings attendance Engage with wine-related projects for the hotel under the guidance of the Director of Wine The relationships between suppliers/vendors need to be created, fostered, and kept at optimum levels. These relationships will allow us to stay current and innovative. To supervise all wine stock levels and movements and recommend actions where needed. To train all F&B associates on basic knowledge of wines, up-selling wines, and wine service. Able to construct and facilitate wine training classes for management and associates. About Rosewood Miramar Beach Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense-- spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space, including a 6,000-square-foot ballroom. Competitive Benefits Medical Dental Vision Disability & Life Insurance 401K Complimentary Room Nights Connect with us LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts Facebook: https://www.facebook.com/RosewoodMiramar Instagram: https://www.instagram.com/rosewoodmiramar...

Keywords: Rosewood Miramar Beach, Santa Barbara , Sommelier - AMA Sushi, Other , Santa Barbara, California

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