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Customer Experience Associate (Work From Home)

Company: Rocket Money
Location: Santa Barbara
Posted on: September 15, 2022

Job Description:

[Customer Service / Fully Remote] - Anywhere in U.S. / $22+ per hour / Health, Dental & Vision / Matching 401k / Unlimited PTO - As a Customer Experience Associate you'll: Use an online chat platform to talk with Rocket Money's members; Provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues; Collaborate with product teams to analyze customer trends and feedbacks in order to make improvements in the app; Provide resources and guide members on how to get the most out of the app; Draft support articles and assist with creating member tutorials...Hiring Fast > >

Keywords: Rocket Money, Santa Barbara , Customer Experience Associate (Work From Home), Other , Santa Barbara, California

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