-Maintain complete knowledge of and comply with all departmental
policies, service procedures, and standards.
-Ensure that standards are maintained at a superior level on a
-Maintain complete knowledge of table/seat/station numbers, room
capacity, hours of operation, proper table set-up, and dress code
of the restaurant.
-Maintain complete knowledge of all liquor brands, beers, and
non-alcoholic selections, correct glassware, and garnishes in the
-Maintain knowledge of the particular characteristics and
description of every wine/champagne/sake by the glass and major
wines/sakes on the wine list.
-Maintain complete knowledge of all menu items, prices, preparation
method/time, major ingredients, and quality standards of taste,
appearance, texture, serving temperature, portion size, garnish,
and method of presentation.
-Maintain complete knowledge of dietary restrictions and allergens
through comprehensive knowledge of menus and be able to confidently
provide alternative suggestions in collaboration with the
management and culinary teams.
-Maintain complete knowledge of and strictly abide by state liquor
regulations, particularly those prohibiting service to minors,
intoxicated persons, and drunk driving.
-Maintain complete knowledge of VIPs as determined by Hotel &
-Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended.
-Maintain complete knowledge of P.O.S. and manual systems.
-Check the quality and amount of all restaurant stock and supplies
using a checklist.
-Requisition all necessary supplies and transport from storeroom to
-Set tables according to service standards
-Set up all condiments and beverages (non-alcoholic) according to
-Ensure a sufficient supply of all silverware, glassware, and
chinaware for service.
-Prepare some cold food items
-Check cleanliness and condition of assigned station and service
areas; rectify any deficiencies.
-Set up side station with supplies and equipment.
-Set up and check all equipment needed for tableside service
(including burner, carving trolley)
-Follow up on special arrangements to ensure compliance with
-Take guests' food and beverage orders, utilizing suggestive
-Record order of guests following departmental service
-Input orders into the system and ensure transmission of food
orders is verified by the kitchen.
-Communicate additional meal requirements and special requests to
the kitchen prior to confirming with the guest.
-Check storage areas for proper supplies, organization, and
-Legibly document orders when the system is down and distribute
food orders to the kitchen.
-Retrieve all alcoholic beverage items from the bar and serve them
to guests in accordance with the departmental standards.
-Open and serve wine/champagne/sake bottles in accordance with
-Serve all food courses and non-alcoholic beverage items to the
guest in accordance with departmental standards.
-Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and at whatever time of day.
-Maintain positive guest relations at all times.
-Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries
-Handle guest complaints following the six-step procedure and
ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation, and organization of
assigned station and service areas.
-Guide the activities of the assigned Server Assistant to ensure
optimum service to guests.
-Present guest checks and process payments through the Cashier.
-Adhere to payment, cash handling, and credit
-Collect and report tips at the end of the assigned shift.
-Complete closing side duties:
-Properly store all reusable goods.
-Break down all goods as specified in departmental standards.
-Clean all equipment as assigned in the side duties.
-Restock items for the next service.
-Marry and stock all condiments.
-Carry out daily/weekly cleaning duties as required
-Exhibit a friendly, helpful, and courteous manner when dealing
with guests and fellow employees.
-All other duties as required.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across
16 acres, including a glamorous Presidential Residence, a Bridal
Suite, and multi-bedroom family bungalows nestled among rolling
lawns and mature landscaping. Guests are treated to estate-style
service, entirely personalized to complement their every need.
Amenities include an oceanside bar and restaurant with an outdoor
terrace, a signature restaurant, two swimming pools, a Sense-- spa,
a state-of-the-art fitness center, a beach club, and a
screeningroom. In addition, the resort offers 12,000 square feet of
indoor and outdoor event space including a 6,000-square-foot
-Disability & Life insurance
-Complimentary Room Nights
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