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Sr. Global Service Operations Training Specialist

Company: Arthrex
Location: Santa Barbara
Posted on: November 16, 2021

Job Description:

Requisition ID: 50957-- Title: Sr. Global Service Operations Training Specialist-- Division: Arthrex, Inc. (US01)-- Location: Santa Barbara, CA We are seeking a--Sr. Global Service Operations Training Specialist--with exceptional interpersonal and presentation skills.-- Individual will be responsible for the development of service training strategies and development and implementation of training programs for the Global Service & Repair (GS&R).-- This is a great opportunity to develop strong partnerships with Corporate Sales Management, Learning & Development (L&D), Medical Education, Product Management, and Marketing. Ideal candidate has a high level of diplomacy and ability to relate and interact with personnel at all levels.----Must have seven years of relevant experience including instructional design and delivery and three years of sales, marketing, and/or product management training experience.-- Strong technical acumen and ability to quickly learn business platforms and/or applications required.-- Must be able to travel up to 40% domestically and internationally. The Sr. Global Service Operations Training Specialist--will have the option of working from our Santa Barbara, California or Naples, Florida facility. ---- Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better--- Essential Duties and Responsibilities:

  • Supports GS&R Training Initiatives through the utilization of Learning Management System (LMS), Document Management System (DMS), and Agency Training Portal for training delivery and recordkeeping.
  • Develops and delivers train-the-trainer programs for division, department and job-specific trainers as identified throughout the organization.
  • Reviews vendor / outside educational institutions training programs and materials.-- Makes recommendations for partnerships or purchase and coordinates these programs as needed.----
  • Maintains Competency Training Requirements and Material by monitoring work instruction changes in DMS and business processes/platforms for accurate reflection of current processes.
  • Responsible for the coordination and creation of competency curriculum, training, and facilitation of new employee orientation.--
  • Serves as a liaison to outside educational and training institutions (e.g. technical colleges) as well as Corporate L&D for coordination and services to the business.--
  • Act as a lead consultant to the Repair and Service Operations and Technical Assistance teams regarding learning and development needs.
  • Responsible for identifying, developing, and fostering business relationships with key outside parties that will support the business plans and growth objectives of the business.
  • Works with Meetings & Events Team to coordinate offsite training events to achieve training and attendance goals.
  • Stays abreast of trends within Training and Development and adapts new approaches as appropriate. Accountable for ensuring the maximization of Salesforce competency and performance via statistical models tied to sales results.
  • Travel up to 40% domestically and internationally.
  • May supervise other team members. Education and Experience:
    • Bachelor---s degree required, preferably in Marketing, Science, or related fields.
    • Minimum of 7 years of relevant experience including instructional design and delivery required.
    • Minimum of 3 years of sales, marketing, and/or product management training experience required.
    • Strong presentation skills and technical acumen with Learning & Development platforms and/or applications required.
    • Experience or exposure to medical device manufacturing processes, procedures, and data analytics strongly preferred.-- Experience with SAP SuccessFactors and Salesforce is a preferred. Knowledge and Skill Requirements/Specialized Courses and/or Training:
      • Proven experience in business planning, strategy development, and execution of solutions/programs preferably in healthcare environments.
      • Advance organizational and multitasking skills with a high attention to detail.
      • Ability to assume responsibility and work autonomously or collaboratively professionally.
      • High level of diplomacy and ability to relate and interact with personnel at all levels.
      • Excellent listening skills to identify and isolate concerns or objections.
      • Resourceful and creative regarding resources. Machine, Tools, and/or Equipment Skills: PCs, Microsoft Office/Windows, databases, ERP systems, Document Management Systems, and PLM Systems (Agile). About Arthrex Arthrex Inc., a privately held company headquartered in Naples, Florida, is a global leader in orthopedic surgical device design, research, manufacturing and medical education committed to one mission: Helping Surgeons Treat Their Patients Better---. Arthrex has pioneered the field of arthroscopy and sports medicine and innovates more than 1,000 new products and procedures every year to advance minimally invasive orthopedics worldwide. Our core value is Making People Better. As a leading health care technology innovator, we are committed to making people---s lives better. The contributions we make to science and medicine have the potential to get a star athlete back in the game or improve the quality of someone---s life. It---s truly meaningful work. Making People Better also signifies our corporate social responsibility and commitment to employees and communities. We make employees--- lives better through job security, educational and professional growth opportunities, unique benefits and amenities, and modern facilities that promote a vibrant and dynamic atmosphere of collaboration, mutual respect and camaraderie. We also make important economic and philanthropic contributions to the communities we serve. As a certified Great Place to Work-- and one of the country---s Best Workplaces for Manufacturing and Production, Arthrex is proud of its award-winning, family business culture. With more than 6,000 employees around the world, we are growing and looking for candidates who champion our Arthrex Proud values of Innovation, Integrity, Dedication, Teamwork and Competitive Spirit. We invite you to explore our numerous exceptional benefits at or visit us on LinkedIn, Facebook, Twitter or Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Job Requirements:--

Keywords: Arthrex, Santa Barbara , Sr. Global Service Operations Training Specialist, Other , Santa Barbara, California

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