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Customer Support Manager

Company: Moog Inc.
Location: Goleta
Posted on: June 8, 2021

Job Description:

Moog's Santa Barbara Operations provides sub-systems and components for every mission critical system on a modern military vehicle. Our heritage is in electrohydraulic and electromechanical actuation systems and now, through acquisitions and internal development, Moog provides expert solutions in:

  • Stabilized Turret Drive Systems
  • Integrated Weapon Systems (full turret from mechanical design to fire control electronics and software)
  • Ammunition Handling
  • Data Control and Distribution
  • Power Management and Distribution

We are looking for a Customer Support Manager to lead our expanding Integrated Weapon Systems (IWS), Sustainment efforts. In addition to leading the Sustainment support team, you will also interface directly with Moog's Enterprise Sustainment Director, and Defense Sector Business Unit Directors and Site General Managers. You will be responsible for both domestic and international IWS Sustainment activities.

Here's what you'll be working on day to day:

  • Administer and manage IWS Sustainment contracts
  • Lead the Sustainment team that has the dual responsibility to make customer sales and support calls that include, but are not limited to, government depots and agencies
  • Support and administer the sale of all IWS Military or Commercial spares and maintenance contracts, including related tooling, test equipment, and trainers
  • Coordinate Field Service Representative (FSR) support
  • Ensure high levels of customer satisfaction via regular contact with customer personnel and regular customer performance metric monitoring
  • Maintain a customer-oriented approach committed to solving the customers' problems
  • Provide a vision regarding business opportunities to continuously grow and expand the IWS Sustainment business
  • Participate in annual sales forecasts, budget reviews, sales and operations planning reports, program reviews, business unit strategy meetings, and pricing proposals and negotiations
  • Utilize internal and field marketing managers, representatives, aftermarket managers and contract administrators as required to accomplish the Sustainment efforts
  • Manage competing priorities for expedited spares, maintenance requests, deliveries, and technical support

Here's the skills we need you to bring with you:

  • Bachelor of Science degree in engineering or business; Master's degree preferred
  • Minimum of 7 years of experience with Military (governmental) or Commercial requirements and contracting
  • Extensive experience with OEM products, capabilities, functional organization, and with the unique aftermarket environment
  • Excellent interpersonal skills and the ability to perform effectively with many differing and potentially difficult customers
  • Ability to access U.S. export controlled (ITAR) information
  • Ability to obtain a U.S. security clearance, if required
  • Experience with military ground-vehicles and / or weapon systems strongly preferred

EOE/AA Minority/Sexual Orientation/Gender Identity/Female/Disability/Veteran

Keywords: Moog Inc., Santa Barbara , Customer Support Manager, Other , Goleta, California

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