Dispatcher

Company: Santa Barbara Airbus Inc
Location: Santa Ynez
Posted on: June 6, 2021

Job Description:

Dispatch is a key position at Santa Barbara Airbus. The Dispatcher serves as the shift supervisor and first point of contact for drivers, customer service agents, and customers. Customer service is a key part of the dispatch position and a cornerstone of Airbus culture. A great Dispatcher can multitask and stay on top of different projects at the same time. They must be very efficient with time and can self-manage, as well as keep calm during stressful situations, they must be able to see the big picture when making decisions or dealing with issues. There are two Dispatch shifts a day, an AM and PM shift. The shift is supported by the Office Manager, Operations Manager, and General Manager. Job duties include: Setting up daily driver paperwork, opening and closing paperwork Accountability for incoming and outgoing funds and associated record keeping Assuring drivers shifts are accounted for and hours are logged Managing bus schedule and bus cleaning schedule Assigning drivers to jobs Managing job changes and covers Handling bus breakdowns or traffic/road issues, should they occur, while still providing exceptional customer service in office Providing stellar customer service via phone Booking reservations Onboarding passengers and managing passenger counts The Airbus team is diverse and strong Airbus offers competitive pay, benefits, 401k, profit sharing, and bonus program. We operate on key core values that help anchor the team to be the best and provide the best. Requirements: High school diploma Proven experience as dispatcher or relevant position- willing to train the right candidate Fast typing ability with experience in data entry for reliable data capture Knowledge of procedures and guideline for emergency situations Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking Spanish speaker is a plus

Keywords: Santa Barbara Airbus Inc, Santa Barbara , Dispatcher, Other , Santa Ynez, California