Company: Belmond Ltd
Location: Santa Barbara
Posted on: May 31, 2021
El Encanto, A Belmond Hotel, has been meticulously restored to
capture all the romance and glamour that endeared it to both the
local Santa Barbara community and visitors alike. Ninety-two
quintessential, California-styled suites and bungalows dot the
lush, terraced grounds featuring seven-acres of gloriously
landscaped gardens with sweeping views of Santa Barbara and the
Pacific Ocean. Original architectural features have been lovingly
restored, including the historic, trellis-lined Arbor and Lily
Pond. Modern additions to the expansive outdoor zero-edge pool and
a new beautifully appointed boutique spa enhance the journey for
today's luxury-seeking guest.
We are seeking an Overnight Supervisor to cover at least two
shifts per week. This polished individual will act as Manager on
Duty in absence of senior management. Responsibilities include
checking in/out guests in an efficient and friendly manner,
ensuring complete guest satisfaction; settling bills accurately
through credit card or cash transactions; resolving customer
complaints; handling all special requests and guest interactions
with utmost professionalism and empathy; and reconciling all
transactions at the close of each shift.
This position requires a minimum of two years of previous
supervisory or management front office experience, preferably in a
luxury hotel setting. The successful candidate will have
consistency of service to ensure guest expectations are met or
exceeded and be able to maintain a positive work environment.
Proficiency with math calculations is essential and fluency in a
second language is a plus. A college degree and Opera software
knowledge are strongly preferred.
For on-call team members, El Encanto offers sick pay and a
401(k) program with Company matching. Team members enjoy free
cafeteria meals and discounts on food and beverage, spa treatments,
and retail boutique items.
The Discovering Belmond program offers complimentary
accommodation for team members while on leisure travel outside
their region at any Belmond hotel and resort. It also offers food
and beverage at a discounted rate. In addition to the complimentary
offerings, discounted rates are available for safaris, trains and
Keywords: Belmond Ltd, Santa Barbara , Overnight Supervisor, Other , Santa Barbara, California
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