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Customer Service

Company: LanceSoft Inc
Location: Carpinteria
Posted on: May 31, 2021

Job Description:

Job Description...

  • Using a Helpdesk solution to ensure the free flow of information by managing and maintaining the general Customer Service email boxes timely, assigning orders to CSRs, balancing CSR order volume workload, answering customer general non-technical questions, updating customer orders as needed, filtering and forwarding emails to appropriate teams, replying to price requests and other requests as needed.
  • Resolves problems by applying established policies, procedures, and tactics.
  • Works on customer service administrative assignments with clearly defined objectives
  • Performs routine administrative customer service duties using prescribed procedures
  • Solves administrative customer service problems of limited scope and complexity
  • Using FileNet to electronically save customer documents
  • Maintaining department records such as customer orders
  • Pulling documents for internal and external audits
  • Emailing customer invoices both to export and domestic customers as required
  • Some phone interaction with customers (internal and external)
  • Monitoring customer delayed shipments (delays by freight carriers) and contacting customers
  • Meeting deadlines
  • Report process improvement ideas to Department Lead or Manager
  • Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Keywords: LanceSoft Inc, Santa Barbara , Customer Service, Other , Carpinteria, California

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