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Sales Monitoring Engineer

Company: LogicMonitor
Location: Santa Barbara
Posted on: May 31, 2021

Job Description:

About Us:

LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

Due to Covid-19, we are 100% remote for the foreseeable future. We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success. For this role, we are looking for Sales Engineers to work remotely from their home office located in multiple regions in the US.

LogicMonitor is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

The Sales Monitoring Engineer is responsible for the pre-sales LogicMonitor monitoring modules that are deemed necessary to help support closing requirements for POC deals including DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions within the product. A successful Sales Monitoring Engineer will - in coordination with the Sale Engineering manager and Monitoring Engineering manager - create and refine monitoring that gathers actionable metrics, present these metrics in logical and consistent way, and alert according to best-practices.

Here's a closer look a this key role:

  • Create new pre-sales LogicModules based on sales strategic priorities and POC customer needs
  • Help fix and maintain existing LogicModules based on strategic pre-sales priorities and POC customer feedback
  • Continually develop deep understanding of LogicMonitor technologies to devise custom monitoring strategies
  • Research technologies and provide statement-of-work guidance & SKU quoting for custom and/or expedited monitoring requests
  • Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions
  • Provide exceptional service to pre-sales customers during the course of development (timely emails and calls to clients, professional/courteous services, etc.).
  • End-to-end management of the LogicModule pre-sales request process, using our ticketing system to follow development through to completion
  • Make improvements to dslab and salesdemo lab infrastructures as needed to assist in the development and simulation process
  • Educate colleagues and customers by creating both internal and customer-facing documentation

What You'll Need:

  • 5+ years experience either supporting the sale of technically complex software solutions
  • Bachelor's degree required; technology, Computer Science preferred
  • Demonstrated ability at scripting in any modern high-level language (Ruby, Python, Javascript, Perl, Java, C++, PowerShell, etc.)
  • Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.)
  • Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy

Keywords: LogicMonitor, Santa Barbara , Sales Monitoring Engineer, Other , Santa Barbara, California

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