Guest Experience Ambassador Extended Hours

Company: Santa Barbara Zoo
Location: Santa Barbara
Posted on: May 6, 2021

Job Description:

Does helping others make your day? Do you like the outdoors and working with children and their families? Do you feel comfortable and excited engaging in conversations with guests? Are you interested in helping our conservation efforts? If yes, we invite you to contact us!





This is a great opportunity for first time job seekers-and anyone energized by providing excellent customer service.





Overview:





Under general direction of the Manager of Guest Experience, the Guest Experience Ambassador facilitates a positive guest experience by providing excellent service to all those visiting the Santa Barbara Zoo.

Days: Friday/Saturday/Sunday
Hours: Generally between 2:30 and 6:30 PM
Wage: $14/hour

Essential Duties include:

• Greets every Guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly hello.
• Answer phone calls promptly and professionally.
• Promotes the sale of memberships and processes the paperwork.
• Performs duties of ticket sales and customer service at Admissions and Parking
• Performs guest safety for train by closing gates and blocking tracks
• Performs sanitation duties to protect from COVID-19.
• Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relations procedures.
• Associates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.
• Performs opening and closing procedures and assures that all necessary tasks are completed.
• Ensures the Zoos presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditions.
• Follows cash handling and point of sale procedures as outlined in the Employee Policy Manual.
• Adheres to the Zoos policies and procedures as outlined in the Employee Policy Manual.
• Other duties as assigned. Understanding/Handling Emergency Situations:
  
  
  
  
  
  
  • Responds to emergencies quickly and follows emergency protocols.
  • Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation. Requirements: Applicants must be minimum 16 years of age (Work permit required for 17 and under, unless graduated from high school). Outgoing personality with positive attitude required. Prior Customer Service and Cash Handling experience a must! Applicant must be able to stand/walk for up to two continuous hours and access all areas of the facility.
    Must be able to work weekends, holidays, school breaks, and some evenings when events or trainings are scheduled.
    Compensation: $14.00/hour
    Schedule: Up to a max. of 25 hours per work week
    

Keywords: Santa Barbara Zoo, Santa Barbara , Guest Experience Ambassador Extended Hours, Other , Santa Barbara, California