Operates the PBX console, ensuring that all calls to CHS
hospitals are handled in an expedient, accurate, and pleasant
manner. Utilizes paging and other communications system, handles
emergency procedures, acts as the base station for the Security
Officers, and monitors and responds to all alarm systems located in
the Communications Center.
Answers all incoming calls in a pleasant and courteous manner,
doing some limited screening and directing each call to the
appropriate extension at all CHS sites.
Implements emergency procedures such as Code Blue, Red, Gray,
Pink, and other emergencies as necessary.
Monitors the alarm systems in the Communications Center and
responds appropriately to any alarms that occur including fire
alarms, Blood Bank alarms, duress alarms, Central Plant alarms,
etc. Completes appropriate paperwork and follows through as
necessary to assure an appropriate response.
Provides prompt and courteous responses to all incoming and
outgoing calls. Maintains high service levels and minimizes
Reports promptly any telephone system or equipment problems to
the Communications Manager or her designee.
Acts as the base station for the Security Department after
hours, on weekends and holidays, maintaining radio contact with the
officers on duty.
Uses the PC-based operator console program to answer and handle
incoming calls. Familiar with the specialty keyboard, know how to
search, page, able to park and retrieve calls, handle emergency
procedures, and knows how to troubleshoot problems with system and
the voice saver program.
Operates paging system including transferring pagers and
troubleshooting pager problems. Also uses CAMS, the text board
system, and occasionally overhead page to relay accurate
Prepares for distribution-assorted newspapers to various
departments each day.
Maintains an accurate on-call list for various departments and
contacts those individuals as needed. Posts on-call info on the
portal at the beginning of each shift.
Assists visitors and employees via the intercom system with
access to the parking structures.
High School diploma or GED, ability to use a PC to operate the
PBX console program and other communications systems in the
department, and one-year service experience