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Customer Success Coordinator

Company: Carpe Data
Location: Santa Barbara
Posted on: May 3, 2021

Job Description:

About {Carpe DataWe are a dedicated group of data and industry experts that has our sights set on supporting transformation in the insurance industry. Carpe Data harnesses the power of emerging and alternative data for insurance carriers around the globe. Through access to continuous monitoring and predictive scoring, insurers gain deeper insight into risks in real-time which can significantly enhance many aspects of the insurance life cycle including underwriting, claims, and book assessment.Carpe Data is located in the heart of downtown Santa Barbara. All Carpe Data employees are currently working from home due to the COVID-19 pandemic with plans to continue to do so until Summer 2021. This role will be recruited virtually and this position will start remote until our office reopens safely. Candidates must be located in Santa Barbara or willing to relocate to Santa Barbara once our office reopens.ResponsibilitiesAs a Customer Success Coordinator, you will be the first stop for any customer inquiries. When the customer thinks about Carpe Data, your interactions and our product will be the first things they think of. We are looking for an organized, creative thinker who loves talking to people and can analyze data for trends and opportunities. If you dont have insurance knowledge, thats okay. We would prefer some knowledge of insurance, but are willing to train the right person.Lead and manage customer relationships to drive positive customer experience and satisfaction, measured using health metrics and NPSManage and triage issues reported through the Customer Service phone line or email group and help troubleshoot/resolve account issues.Represent the voice of the customer to provide input into all Carpe Data products, marketing, and sales processEnsure full setup and maintenance of accounts and customer dataCollaborate closely with Sales to support pilot customers, renewals, and expansion opportunities by analyzing data and providing recommendationsCreate and implement cross-customer efficiencies for internal and external processesOur Ideal Candidate2+ years of Customer Service, Account Management, or other related experience preferredMust be proficient with Excel, Word, and PowerPointStrong leadership skillsComfortable leading discussions with peers and customersAbility to work in a fast-paced environment and prioritize work is criticalTravel Requirements: 10-20% (travel to HQ, remote offices, and customer sites)Why Carpe Data?We are proud of our commitment to employee development--encouraging opportunities for growth across the organization. We have a strong focus on a collaborative company culture emphasizing teamwork and open communication. We actively strive to create a work environment, fostered by all employees, that provides equal and equitable access to opportunities, develops our people to acquire new skills and/or achieve personal and professional goals, and leverages all perspectives so that everyone feels welcome and valued and can contribute fully to our organizations success. We embrace our inclusive work environment and welcome members of all backgrounds and perspectives to show up as their authentic selves.We Offer:Competitive salary based on experience100% employer covered health and dental insuranceStock Options401k with company matchingOpen vacation policyFull-time permanent positions are eligible for the Carpe Data Bonus Plan. The bonus is based on a combination of individual and company goals.Flexible working hoursVirtual company culture events such as yoga, Lunch & Learns, Social Justice Book Club, and Annual HackathonOffice perks including a stocked snack kitchen including fresh fruit, nitro coffee and drinks on tap, standing desks, and dog friendly

Keywords: Carpe Data, Santa Barbara , Customer Success Coordinator, Other , Santa Barbara, California

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