Coordinator

Company: Carpe Data
Location: Santa Barbara
Posted on: May 3, 2021

Job Description:

About {Carpe Data
We are a dedicated group of data and industry experts that has our sights set on supporting transformation in the insurance industry. Carpe Data harnesses the power of emerging and alternative data for insurance carriers around the globe. Through access to continuous monitoring and predictive scoring, insurers gain deeper insight into risks in real-time which can significantly enhance many aspects of the insurance life cycle including underwriting, claims, and book assessment.

Carpe Data is located in the heart of downtown Santa Barbara. All Carpe Data employees are currently working from home due to the COVID-19 pandemic with plans to continue to do so until Summer 2021. This role will be recruited virtually and this position will start remote until our office reopens safely. Candidates must be located in Santa Barbara or willing to relocate to Santa Barbara once our office reopens.

Responsibilities
As a Customer Success Coordinator, you will be the first stop for any customer inquiries. When the customer thinks about Carpe Data, your interactions and our product will be the first things they think of. We are looking for an organized, creative thinker who loves talking to people and can analyze data for trends and opportunities. If you dont have insurance knowledge, thats okay. We would prefer some knowledge of insurance, but are willing to train the right person.

• Lead and manage customer relationships to drive positive customer experience and satisfaction, measured using health metrics and NPS
• Manage and triage issues reported through the Customer Service phone line or email group and help troubleshoot/resolve account issues.
• Represent the voice of the customer to provide input into all Carpe Data products, marketing, and sales process
• Ensure full setup and maintenance of accounts and customer data
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities by analyzing data and providing recommendations
• Create and implement cross-customer efficiencies for internal and external processes

Our Ideal Candidate

• 2+ years of Customer Service, Account Management, or other related experience preferred
• Must be proficient with Excel, Word, and PowerPoint
• Strong leadership skills
• Comfortable leading discussions with peers and customers
• Ability to work in a fast-paced environment and prioritize work is critical
• Travel Requirements: 10-20% (travel to HQ, remote offices, and customer sites)

Why Carpe Data?
We are proud of our commitment to employee development--encouraging opportunities for growth across the organization. We have a strong focus on a collaborative company culture emphasizing teamwork and open communication. We actively strive to create a work environment, fostered by all employees, that provides equal and equitable access to opportunities, develops our people to acquire new skills and/or achieve personal and professional goals, and leverages all perspectives so that everyone feels welcome and valued and can contribute fully to our organizations success. We embrace our inclusive work environment and welcome members of all backgrounds and perspectives to show up as their authentic selves.

We Offer:

• Competitive salary based on experience
• 100% employer covered health and dental insurance
• Stock Options
• 401k with company matching
• Open vacation policy
• Full-time permanent positions are eligible for the Carpe Data Bonus Plan. The bonus is based on a combination of individual and company goals.
• Flexible working hours
• Virtual company culture events such as yoga, Lunch & Learns, Social Justice Book Club, and Annual Hackathon
• Office perks including a stocked snack kitchen including fresh fruit, nitro coffee and drinks on tap, standing desks, and dog friendly

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Keywords: Carpe Data, Santa Barbara , Coordinator, Other , Santa Barbara, California