Guest Service Supervisor

Company: Chumash Casino
Location: Santa Ynez
Posted on: May 3, 2021

Job Description:

JOB DESCRIPTION:

The Guest Service Supervisor is responsible for directing and supervising the operational activities of the hotel within hotel guidelines to provide guests with exceptional guest service. Promotes the maximum use of hotel facilities and coordinates the activities of various meetings, groups, concerts, and special events.

JOB REQUIREMENTS:

Education:

• High School Diploma or GED Certificate.

Experience:

• Two years of guest service experience.
• Supervisory experience preferred.
• Experience in a luxury hotel environment preferred.

Additional requirements:

• Knowledgeable in all aspects of property management.
• Basic proficiency in computers, including Microsoft Office and database applications, e-mail and Internet.
• Position will be required to work a varied schedule that includes nights, holidays and weekends.
• Attention to detail and strong organizational skills.
• Must be able to accomplish assigned tasks with interruptions and within deadlines in a fast-paced environment.
• Interpersonal skills with demonstrated patience and tact.
• Excellent verbal and written communication skills for phone and written correspondence.
• Must be self-motivated and self-directed to assume additional duties when necessary; able to follow through and complete tasks efficiently in a specified period of time.
• Must work well with guests, Team Members, and the general public, having a positive attitude, friendly disposition, and good work ethics.
• Initiative, self-discipline, and the ability to organize and direct the work of others.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

About Us:

Chumash Enterprise is one of the premier employers in Santa Barbara County. We are recognized as a Four-Diamond Resort, but it is our Five-Diamond Guest Service that keeps our guests coming back! With more than 1,800 Team Members, we offer a stable and rewarding work environment with a competitive benefits package, exciting growth opportunities, tuition reimbursement and more.

As our organization grows, new and exciting opportunities continue to develop at all of our properties including; Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Santa Ynez Chumash Tribal Administration, Hotel Corque and Root 246, Kita Wines, Hadsten House Hotel.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Consistent with federal law, Native American hiring preference applies.

Keywords: Chumash Casino, Santa Barbara , Guest Service Supervisor, Other , Santa Ynez, California