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Location: Santa Barbara
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationMontecito Family YMCA - Santa Barbara, CAPosition TypePart TimeSalary Range$14.00 - $15.00 HourlyJob ShiftDayDescriptionWhat do Member Engagement Specialists do?Deliver excellent service to all members, guests, and program participants. He or she will respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the lobby area.Be a role model the YMCA values of caring, honesty, respect and responsibility and work to develop personal and meaningful relationships with members.Provides excellent service to members, guests, and program participants in the Y and on the phone Conduct interviews and/or tours while being responsive to the needs of the prospective members; sells memberships and programs Actively build relationships and connections with and among members Admit members to the facility, receive payments, keep an accurate account of all money received, answer telephones and route calls, and assist in the opening and closing of the facility What we look for in a Member Engagement Specialist:High School graduate/GED or equivalentExcellent interpersonal and problem solving skillsAbility to relate effectively to diverse groups of people Previous Customer services, sales or related experienceCPR/First Aid certification must be obtained within 30 days of hire (add branch specific trainings if any)EMPLOYEE BENEFITS FOR PART-TIME EMPLOYEES:RETIREMENT: All employees are eligible to participate in the tax-deferred savings plan by opening a 403(b) Smart Account.SICK TIME: Part-time employees earn 1 hour of sick leave for every 30 hours worked, after 90 day intro period.DISCOUNTS: All staff are offered discounts on Aquatics programs, Sports programs, Youth & Adult Fitness programs, Afterschool and School's Out Childcare, Summer Day Camp and Date Night & Misc. Youth Programs. PERSONAL AND PROFESSIONAL DEVELOPMENT: Some positions are eligible for additional trainings and certifications, according to CEO/Executive Director discretion.BONUS PERK: Part-time staff members and full-time 30-hour staff members receive a free individual membership!Position Specific DetailsQUALIFICATIONS: Certifications/Trainings required within 30 days of hire: CPR/AED and First Aid. Branch Specific Certifications- Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economicsegments of the community. Previous customer service, sales or related experience, preferred. Basic knowledge of computers. High school graduate/GED or equivalent.ESSENTIAL FUNCTIONS:Provides excellent service to members, guests, and program participants in the Y and on the phone in a prompt, efficient and courteous manner, contributing to member retention.2. Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships and programs.3. Enroll members and program participants.4. Admit people to YMCA facility, consistent with branch policies and procedures.5. Keep service center area neat and clean.6. Actively builds relationships and connections with and among members by using members' names, engaging members in conversation while actively listening and checking on members' progress. Be aware of your regular members and welcome them back if they have been away. Follow up with regular members that stop coming without explanation. Notify your supervisor to discuss the best way to follow up with the member. Help facilitate community building by introducing members to other staff and, when appropriate, to other members.7. Keep an accurate account of all monies received; receive payments and record them correctly.8. Assist in opening and closing procedures, when appropriate.The Y: We're for youth development, healthy living, and social responsibility.9. Builds effective, authentic relationships with members; helps members connect with each other and the YMCA.10.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.11.Applies all YMCA branch policies dealing with member services, as set forth in branch guidelines.12. Follows Channel Islands YMCA policies and procedures; responds to emergencies according to EAP procedure.13. Proactive in maintaining the safety of the lobby and your work area. Reporting any safety hazard to your supervisor immediately.14. Participates in Y fundraising efforts.15.Attend scheduled Member Engagement staff meetings.16.Attend annual All Staff Meeting/events.17.Attend developmental training courses as directed by supervisor.18.Be on time for all scheduled shifts, and get shifts covered that you are not able to fulfill. Be available and willing to substitute for fellow employees.19.Other duties as assigned by supervisor.


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