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Public Records Leader

Company: AppFolio, Inc.
Location: Santa Barbara
Posted on: April 1, 2021

Job Description:

Senior Manager, Screening Compliance Operations Value Added Services Santa Barbara, California We're innovators, changemakers, and collaborators. We're more than just a software company - we're a cloud-based powerhouse that creates products to make our customers' lives easier. We're revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. We love where we work, and you can, too.

Who Are We Looking For? A leader who can grow & manage our Public Records team while ensuring compliance with Screening policies & procedures, identifying & implementing opportunities to increase accuracy and efficiency, and meeting customer & consumer expectations.-- What You'll Do

  • Create and foster a high performing team of public record professionals
  • Define & measure appropriate efficiency & quality KPIs for the Public Records team.
  • Accurately forecast staffing needs & design a corresponding organizational structure to support business growth, seasonality, testing objectives, and quality assurance.
  • Foster an inclusive culture and promote employee engagement.
  • Be the expert & steward of public record data quality, always striving for improvement
  • Perform detailed root cause analyses of accuracy errors on a monthly basis to identify opportunities to increase accuracy & work with the appropriate internal stakeholder(s) to implement changes.--
  • Establish and implement appropriate quality assurance mechanism(s) & oversight for the Public Records team & take appropriate measures to address negative findings.--
  • Assist Internal Audit with implementing an Internal Audit process for the Public Records team.
  • Build policies and procedures to accelerate productivity while ensuring quality
  • Formalize training materials, onboarding processes, and processes for implementing new policies & procedures to maintain or accelerate productivity while ensuring quality.
  • Create clear escalation processes for the Public Records team and other teams that interact & depend on Public Records.
  • Build a deep understanding of the Fair Credit Reporting Act and how it relates to AppFolio and our tenant screening business.--
  • Develop and maintain a full understanding of the compliance requirements and risks associated with Disputes, Reinvestigations, Public Records, etc.
  • Identify opportunities to implement enhancements to technology tools to drive operational improvements that increase accuracy and/or efficiency.
  • Manage relationships with Public Records vendors, including end-of month cost estimates, invoice review, and annual audit. What We're Looking For
    • Process Management : Looks for ways to improve processes to maximize quality & efficiency. Knows how to organize people and activities. Can simplify complex processes. Is willing to re-engineer processes from scratch.--
    • Action Oriented / Get It Done Mentality : Inclination and ability to accomplish goals, bias toward action, operates with urgency, driven to "do" great work; proactively address issues before they become widespread
    • Coaching / Ability to Develop People : Coaches people in their current roles to improve performance and prepares them for future growth, proactively instilling perspective when necessary to ensure employee engagement.
    • Managing and Measuring Work : Sets clear objectives and measures. Establishes clear directions, distributes workload appropriately, lays out work in a well-planned and organized manner.
    • Transparency : Brings issues to light accurately, whether in positive or difficult situations and properly setting expectations.
    • Attention to detail : appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy
    • Creative problem solving : able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic Must-Haves
      • 6-10 years experience managing complex teams for a business with significant compliance requirements (e.g., background screening, lending, payments, etc.).
      • Working knowledge of Salesforce, Excel, and Tableau.
      • Public record / background screening experience preferred.
      • Ability to support, work and communicate with a fast, cross-functional team. Our Story AppFolio ( NASDAQ: APPF ) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management. At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio. Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio. You have been redirected to a AppFolio job page

Keywords: AppFolio, Inc., Santa Barbara , Public Records Leader, Other , Santa Barbara, California

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