Customer Success Santa Barbara, California
Hi, We’re AppFolio.
We’re innovators, changemakers, and collaborators. We’re more
than just a software company — we’re a cloud-based powerhouse that
creates products to make our customers’ lives easier. We’re
revolutionizing the way people do business, and we want your
ideas, your enthusiasm, and your passion to help us keep on
We love where we work, and you can, too.
To find out more about what AppFolio has to offer, check
out appfolioinc.com/careers .
Why You’ll Love the MyCase Customer Success Team
The Customer Success Manager provides amazing service that makes
our customers love us. The best candidates are great customer
relationship builders. The role entails engaging with attorneys and
legal staff via inbound and outbound customer interactions to
resolve issues, identify solutions to unique business challenges,
provide product training and brand representation. This is an ideal
opportunity for someone with a passion for customer satisfaction,
loves problem solving, demonstrates a combination of technical and
interpersonal skills and a drive for excellence.
Provides timely resolution of product related customer support
Exercises independent judgment in determining the best method(s)
to resolve issues and delight the customer.
Answers incoming phone support requests and enters details of
requests into call management tools.
Manages daily account communication regarding status of open
Maintains and enhances customer success by providing ongoing
proactive support throughout the customer life cycle.
Assists customers with the implementation of value-added
features as part of the life cycle management program.
Works within the Customer Success team to enhance and augment
existing and future customer support resources.
Serves as a brand ambassador in all customer interactions.
Knowledge and Skills:
Outstanding interpersonal skills - ability to create and
maintain strong positive relationships with MyCase customers.
Excellent oral and written communication skills, and strong
organizational, analytical and problem solving skills.
Ability to adapt and work efficiently in a rapidly changing
dynamic team environment.
Must possess the ability to manage multiple simultaneous
projects with minimal supervision.
Bachelor's degree required.
If you are interested in joining the Customer Success team to
directly contribute to the growth of AppFolio, apply today!
Who we are:
Over ten years ago, we launched AppFolio (NASDAQ: APPF) to
revolutionize the way small and medium-sized businesses grow and
compete. Today our software solutions serve the property management
and legal industries. At the heart of our products and services is
a talented and agile team that understands the importance of a 100%
With offices in Santa Barbara, Dallas, and San Diego, our
business is built for long term success fueled by happy, loyal
customers and a team of AppFolians who contribute to our great
culture every day.
Medical, Dental, Vision, and a 401k Match
Amazing company culture: focus on a complete lifestyle
Recharge: 21 Days PTO + 8 Paid Holidays
Built to last: Grow your career in an innovative, public
Make an impact: your work plays a key role in transforming our
Love your team members: co-workers are often friends too
Offices stocked with healthy snacks, games, and goodies
A commitment to health/wellness including onsite fitness
Give back to your team and your community
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives
and depend on it to drive our innovative culture. That’s why we’re
a proud Equal Opportunity Employer, and we believe that our
products, our teams, and our business are stronger because of it.
This means that no matter what race, color, religion, sex, sexual
orientation, gender identification, national origin, age, marital
status, ancestry, physical or mental disability, or veteran status,
you’re always welcome at AppFolio.
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