SantaBarbaraRecruiter Since 2001
the smart solution for Santa Barbara jobs

Customer Success Manager (MyCase)

Company: AppFolio
Location: Santa Barbara
Posted on: September 13, 2020

Job Description:

Customer Success Santa Barbara, California

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we  want your ideas, your enthusiasm, and your passion  to help us keep on innovating.

We love where we work, and you can, too.

To find out more about what AppFolio has to offer, check out  appfolioinc.com/careers .

Why You’ll Love the MyCase Customer Success Team

The Customer Success Manager provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. The role entails engaging with attorneys and legal staff via inbound and outbound customer interactions to resolve issues, identify solutions to unique business challenges, provide product training and brand representation. This is an ideal opportunity for someone with a passion for customer satisfaction, loves problem solving, demonstrates a combination of technical and interpersonal skills and a drive for excellence.

Responsibilities:

Provides timely resolution of product related customer support issues.

Exercises independent judgment in determining the best method(s) to resolve issues and delight the customer.

Answers incoming phone support requests and enters details of requests into call management tools.

Manages daily account communication regarding status of open support requests.

Maintains and enhances customer success by providing ongoing proactive support throughout the customer life cycle.

Assists customers with the implementation of value-added features as part of the life cycle management program.

Works within the Customer Success team to enhance and augment existing and future customer support resources.

Serves as a brand ambassador in all customer interactions.

Knowledge and Skills:

Outstanding interpersonal skills - ability to create and maintain strong positive relationships with MyCase customers.

Excellent oral and written communication skills, and strong organizational, analytical and problem solving skills.

Ability to adapt and work efficiently in a rapidly changing dynamic team environment.

Must possess the ability to manage multiple simultaneous projects with minimal supervision.

Bachelor's degree required.

If you are interested in joining the Customer Success team to directly contribute to the growth of AppFolio, apply today!

Who we are:

Over ten years ago, we launched AppFolio (NASDAQ: APPF) to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries. At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus.

With offices in Santa Barbara, Dallas, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day.

Why AppFolio?

Competitive Compensation

Medical, Dental, Vision, and a 401k Match

Amazing company culture: focus on a complete lifestyle

Recharge: 21 Days PTO + 8 Paid Holidays

Built to last: Grow your career in an innovative, public company

Make an impact: your work plays a key role in transforming our customers’ businesses

Love your team members: co-workers are often friends too

Offices stocked with healthy snacks, games, and goodies

A commitment to health/wellness including onsite fitness classes

Give back to your team and your community

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

You have been redirected to a AppFolio job page

Keywords: AppFolio, Santa Barbara , Customer Success Manager (MyCase), Other , Santa Barbara, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery Driver (part or full time) with DoorDash - Make up to $19/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: San Luis Obispo
Posted on: 09/30/2020

Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: San Luis Obispo
Posted on: 09/30/2020

Amazon Workforce Staffing: Amazon Package Sorter - Overnight Shifts Available
Description: Warehouse
Company: Amazon Workforce Staffing
Location: San Gabriel
Posted on: 09/30/2020


Shipt Shopper - Shop and deliver groceries
Description: Job Description Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have (more...)
Company: Shipt
Location: San Luis Obispo
Posted on: 09/30/2020

Life & Health Advisor - October Start
Description: Job Description Who We Are: The Life amp Health Advisor sells final expense insurance, term life insurance, and other ancillary insurance products from inbound leads. This position will support our (more...)
Company: SelectQuote
Location: San Luis Obispo
Posted on: 09/30/2020

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: San Luis Obispo
Posted on: 09/30/2020

Licensed Inbound Sales Representative - Work From Home
Description: Job Description Who We Are: The Life amp Health Advisor sells final expense insurance, term life insurance, and other ancillary insurance products from inbound leads. This position will support our (more...)
Company: SelectQuote
Location: San Luis Obispo
Posted on: 09/30/2020

Amazon Workforce Staffing: Amazon Warehouse Worker - Day And Night Shifts Available
Description: Warehouse
Company: Amazon Workforce Staffing
Location: San Gabriel
Posted on: 09/30/2020

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: San Gabriel
Posted on: 09/30/2020

Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: San Gabriel
Posted on: 09/30/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Barbara RSS job feeds